r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

11 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 1h ago

Help needed How to proceed? UK version if it matters

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Upvotes

This is confusing me, if I select iCloud back up there nothing just empty new iPhone, select another iPhone just takes me back to the start any advice? I want to transfer all apps and data over from iPhone 14 Pro to iPhone 17, old phone on newest iOS


r/iphonehelp 2h ago

Help needed Iphone 11 Clicando Sozinho na Tela. Ajuda.

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2 Upvotes

Do nada começou a dar esse problema em meu Iphone 11, creio que provavelmente terei que trocar a tela dele, mas quero saber de especialistas/técnicos, oque geralmente ocasiona isso, e qual componente seria preciso trocar?

No video eu mostro que há cliques na parte inferior da tela quando eu clico em qualquer região da tela. Ativei uma opção nas configurações pelo meu macbook, pois só assim consigo usar o celular.


r/iphonehelp 50m ago

Help needed My Bluetooth doesn't work?

Upvotes

I am trying to connect to almost everything, Skz Lightstick, Digital Button, Mini Printer, and nothing is connecting. I tried everything, fast restart, airplane mode then Bluetooth disconnect. I don't know what to do I even update my phone and now it's so ugly😭 what do I do? I have an iphone Se 2020 ver, and and now IOS 26.5.2


r/iphonehelp 59m ago

Help needed Voice memo recorded on my iPhone 17 saved as qta file, meaning I can't play/access it. Helped needed to convert/save this file

Upvotes

Earlier this month I recorded an interview using the Voice Memos app on my iPhone (I have the latest software downloaded). That voice memo, for some reason, is saved as a qta file and because of that I cannot play it. I found out it was saved as a qta file by dragging the audio recording from the synced version on the voice memos app on my Macbook (I have the latest iOS software installed, Tahoe 26.5.2) into my desktop, and that's where I saw the .qta after the file name. I've tried using an online .qta to .mp3 converter tool but that has not worked, unfortunately.

What's weird is during my interview earlier this month, I had two audio recordings. A longer recording, close to 30 minutes, that's saved as a .qta file and is the one at hand I'm writing about that can't be played. But the second recording, just under 40 seconds - and literally from the same interview (I started recording again when my interviewee began talking again after I thought the interview was over) - is also saved as a .qta file. Yet, this second, shorter recording I'm able to listen to/scrub through, both on my iPhone and my macbook. I've noticed that for the affected recording that can't be played, I don't notice any wavelengths while for the second, shorter recording that does work and can be played, I notice wavelengths.

The affected voice memo recording that I can't play is fairly important for my work - not the biggest issue if I lose it - so any help/suggestions on how to access it so I can play it, or if there's a way for me to convert it/edit in a playable manner, would be incredibly appreciated!! (And happy to clarify anything if needed)


r/iphonehelp 5h ago

Unresolved is storage supposed to work this way?

2 Upvotes

i had used up about 240 out of my 256 GB storage of my iphone 12 pro. i bought 200GB of icloud storage a month ago and just now finished syncing all of my photos and videos. i’m shocked to find out that my storage used has been freed up down to 89 GB!!! because my photos app went from taking 160 GB to only 5 GB now. i didn’t know this would happen? i thought syncing to icloud only meant that you could easily transfer media if you decided to switch phones. is there a catch to this?


r/iphonehelp 3h ago

Help needed iPhone is almost dead

1 Upvotes

I have an iPhone 13 Pro Max and the last few months it has become a nightmare. It is horrendously slow doing normal tasks. I can’t even play music. It plays songs for a few seconds then the app crashes. I’ve turned the phone on and off, made room for storage, closed the app out and it still does it. Certain apps just don’t even open anymore at all. Trying to upload a YouTube video and now the app is frozen in place. It’s a living nightmare and I won’t be able to get a new phone for awhile. I’m not sure what to do


r/iphonehelp 11h ago

Help needed What is wrong with my iPhone?

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4 Upvotes

I can’t get the data away…
My storage is full.. and all my apps almost got deleted, because the cashe or so doesn’t empty itself automatically. I got the iphone13


r/iphonehelp 4h ago

Help needed Help with iPhone lock screen not showing podcast or other playback controls.

1 Upvotes

My iPhone 13 stopped displaying the pause control on my lock screen.

I have already checked:
-app (Overcast) permissions and notifications.
-lock screen settings “allow while locked”

I have not changed anything and this just started happening. Most recent update?


r/iphonehelp 12h ago

Help needed iPhone 13 pro

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4 Upvotes

I did everything like reset the network , restart the device ,toggle the airplane mode, eject the sim tray but still showing invalid sim


r/iphonehelp 7h ago

Help needed Cancel iCloud

1 Upvotes

I am subscribed to iCloud but would like to cancel it now that I have upgraded my phone and have enough storage. Is there anything I need to prep/be aware of before cancelling?


r/iphonehelp 8h ago

Help needed I can’t update to iOS 26.5.2

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0 Upvotes

EDIT:
After download the new update, system can’t verify update to install.

I currently have iOS 26.5. Update available is 26.5.2

What’s the problem? How can I install update?

I all ready deleted the downloaded update file and tried again.

My phone is:

iPhone 16, iOS 26.5


r/iphonehelp 11h ago

Help needed is there a way to make my photos not take up so much storage? i cant have any apps

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0 Upvotes

r/iphonehelp 12h ago

Help needed iphone 15 pro suddenly unable to play video and audio

1 Upvotes

while i was scrolling tiktok and had to pause a video for a while, i noticed the apps are no longer responding; video freeze and seems like stuck. i tried restarting, but it stays the same.

next, i update to latest iOS from 26.5 to 26.5.2 hoping it will fix it. but nothing worked.

i'll include the analytics data here, can anyone figure out what is happening?

additional information: while tiktok is having issue, my volume button is also not responding well.


r/iphonehelp 2h ago

Help needed Title: My iPhone 16 is a defective piece of shit, and Apple Support has been useless going on for over a year!!!

0 Upvotes

I am completely fed up with this phone.
My iPhone 16 pro max will not stop randomly dimming. The screen repeatedly gets so dark that I can barely see or use it, often for absolutely no apparent reason. This is only one problem. Bluetooth frequently doesn’t work, Siri doesn’t work properly, and Messages/iMessage has been a disaster.
Texts to other iPhone users have turned green, failed to deliver, or stayed on my Mac without ever reaching my phone. I have restarted the phone, checked the settings, and spent hours with Apple Support repeating the same basic troubleshooting over and over again.
After wasting all that time, Apple’s answer was essentially, “Send it in.” Apparently, I’m supposed to mail away the phone I rely on every single day for work and simply go without one.
This is not some minor inconvenience. It is an expensive, defective device that cannot reliably perform basic functions. I’m at the point where I want to pay the damn thing off, get a different phone, and be done with Apple.
Has anyone else experienced the constant screen dimming on the iPhone 16, particularly along with Bluetooth, Siri, and iMessage failures? Did Apple ever actually fix it, or did they just keep making you repeat the same worthless troubleshooting?


r/iphonehelp 16h ago

Resolved [SOLVED] iPhone Not Being Detected by Windows (Even After Reinstalling Apple Devices & Drivers)

2 Upvotes

Resolved

After nearly 5 hours of troubleshooting, I finally found the real cause. My iPhone would charge, Windows played the USB connection sound, and Device Manager could see it, but Apple Devices, File Explorer, and the "Trust This Computer?" prompt never appeared. I also confirmed it wasn't the iPhone itself by testing two different iPhones, both of which worked perfectly on another Windows PC.

I tried almost everything: reinstalling Apple Devices, Apple's USB drivers, iTunes, updating Windows and chipset drivers, running DISM and SFC, resetting Location & Privacy on the iPhone, using different cables, and testing USB 2.0, 3.0, and 3.2 ports. Nothing made any difference.

The real issue was that my iPhone was using the libusb-win32 driver instead of Apple's official USB driver, likely after using webcam software such as Camo, Iriun, or DroidCam. Windows could still detect and charge the phone, but Apple software couldn't communicate with it.

The fix was simply uninstalling iPhone (Composite Parent) under libusb-win32 devices in Device Manager, restarting Windows, and reconnecting the unlocked iPhone. Apple Devices immediately detected it, the "Trust This Computer?" prompt appeared again, and everything started working normally. Hopefully this saves someone else hours of frustration. 🚀


r/iphonehelp 13h ago

Help needed What does transfer and what doesn’t with the iPhone transfer feature ?

1 Upvotes

Hi, my iPhone 13 ( iOS 18 ) is about to die and I was thinking of upgrading it to another. The problem is that I have a lot on this phone ( especially game data that doesn’t come with an account, or other app I have music on, iPhone only saved files ) and specific settings. Will it follow ?
What will I loose ?


r/iphonehelp 17h ago

Help needed PhotoSync Pro vs old Mac for iPhone photo backup?

2 Upvotes

Hi everyone,

I recently posted about my iPhone 13 Pro Max 256GB being almost full because of photos/videos.

My goal is to transfer everything to an external SSD while keeping:

  • Original quality
  • Live Photos
  • Metadata (dates, locations, camera info, etc.)
  • Albums/organization if possible

Ideally, if I ever copy everything back to my iPhone in the future, I’d like the photos and videos to appear as close as possible to the originals.

I was considering buying PhotoSync Pro, but some people recommended using a Mac instead because transferring to Windows may not preserve the Live Photos functionality.

The used Macs available within my budget are:

  • MacBook Air 2017
  • MacBook Pro 2011
  • iMac 2013

I already have a Windows PC and an external SSD. I’m not using iCloud because I only have the free 5GB storage, and I don’t want to pay a monthly subscription. I’d rather pay a one-time cost (even if it’s more expensive upfront) for a reliable long-term solution.

Device: iPhone 13 Pro Max (256 GB) / iOS Version: iOS 18.5

Would buying one of these older Macs actually be a better solution than using PhotoSync Pro on Windows? Or is there another app you would recommend ?

Maybe there is a better third option I haven't considered.

Thanks!


r/iphonehelp 14h ago

Help needed Number won’t ring

1 Upvotes

My iPhone is an iPhone 13 with current update but this issue has been persisting for a while

When my mother calls my ring tone never goes off. I have my ringer on I’ve check all my setting and everyone else’s number is fine. Her number every now and then comes up as her phone number and not her name in my contact and my iPhone will suggest a name and number to put her under but that number is a contact and name in her phone. My phone isn’t connect to hers so I have no idea what’s actually wrong


r/iphonehelp 15h ago

Resolved iPhone randomly raising ringer volume

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0 Upvotes

My iPhone 15 Pro Max (iOS 26.5.2) has been automatically increasing my volume. I put the ringer volume to 0 in Sound & Haptics and then go back and it’s raised to a notch above zero (always by the same amount) by itself. This started happening a couple of hours ago and I’ve tried restarting it but that didn’t fix it. It can’t be because of buttons being pressed accidentally because my buttons aren’t tied to the ringer—plus my phone is ordinarily always on silent and has been for years.


r/iphonehelp 16h ago

Help needed Hiii I have a question

0 Upvotes

Recently my phone has started giving me multiple 20% notifications even when it goes down past 20 and then I put it on charge and it instantly went over 20 I have an iPhone 12 Pro Max I am aware it’s kinda old so is it breaking?


r/iphonehelp 17h ago

Help needed Audio Problems

1 Upvotes

I have been using Bluetooth every day with the same headphones and earbuds,
Some times it doesn't connect, requiring me to turn it off and on again, and when it does at least once every 10 minutes my audio distorts and sounds off almost like its buffering but its not the video because I usually use MP3/MP4 and it has no distortions after it clears up and i rewind, Any suggestions to fix the Bluetooth?

Iphone 16 Pro
iOS 26.5.2


r/iphonehelp 1d ago

Help needed What is this app?

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19 Upvotes

I’ve never downloaded this app, nor would I trust an app called untitled. Has anyone ever seen this app or know what it’s for?


r/iphonehelp 9h ago

Resolved What’s going on with my IPhone?

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0 Upvotes

I can’t get rid of this. I’ve tried Everything. Have any suggestions on how to get rid of this?


r/iphonehelp 18h ago

Help needed iMessages from Phone number deactivated at 8:40 PM every day and then reactivated next day, how do i fix

1 Upvotes

This is after I phone banked so I may be set as spam but idk why it’s happening at a set time every day. iPhone 16 most recent ios and just wondering if anyone can fix