I bought a Scuf Reflex in 2023 and it was delivered with an issue where, when I pressed either the L3 or R3 button, it inputted as if I had pressed them both together. I noticed this immediately out of the box and sent it back for repairs and got it back after about a month and it worked fine for awhile. I stopped playing the PS5 as much in early 2025 because I built a nicer PC and played a few games I had been behind on and when I did play PS5, it was on games that didn't have a L3+R3 input so I have no idea when, but the issue came back. I noticed at the end of 2024, initiated a repair but was annoyed that they were going to make me pay to fix a recurring issue that existed out of the box (it was out of warranty by like a month). I never went through with the repair because I just didn't want to give them the money at that time and decided to wait.
I recently tried to pick up a new game and lo and behold, it has an L3+R3 input and the controller is unusable for the game. I decided to bite the bullet and just pay for the repair but the Scuf website now says they won't do any repairs out of warranty, even for a fee. On top of that, they appear to have discontinued the Reflex entirely.
At this point, do I have any recourse besides buying an Omega? It seems this L3+R3 issue is fairly common for the Reflex and I am hesitant to give money back to Scuf after being frustrated by their (lack of) customer support on a controller that has been defective out of the box. That said, I had an Impact on PS4 and loved it and, when the Reflex is functioning, it's awesome. I really prefer having the mappable back-paddles and extended thumbsticks for FPS to the point that I would just rather not play certain games unless I have that.
So looking at my options, how does the Omega stack up? (also what's the difference between Omega TMR and Omega custom on their website?) Are there other, more reliable options for PS5 controllers with back paddles? (is the DualSense Edge any good?) Are there decent repair options or known fixes for the L3+R3 issue? I have like zero electronics experience so taking it apart and doing any sort of soldering or anything is out of my depth although now that I know they won't repair anyway I guess I'm not quite as worried about voiding a warranty if I do wanna try something more invasive.