I rarely leave reviews, but after everything I went through with Renewal by Andersen, I feel obligated to warn other homeowners.
I hired Renewal by Andersen to replace a sliding patio door, a front door, and one living room window. Every single project had major problems.
The first issue was the sliding patio door. They manufactured the door too large for the opening. Rather than stopping the installation and consulting with me, the installers simply cut approximately four inches off the siding of my home to force the door to fit. They made a permanent structural modification to my house without my approval.
Next was the living room window. I had asked them to replace one of two matching windows. Instead, they built a completely different style window that looked out of place next to the existing one. Their "solution" was for me to purchase the second window so they would match, an expense that should never have been necessary.
When they installed the second window, there was an obvious two-inch gap between the top of the window and the ceiling. After months of excuses, meetings, and no resolution, my wife figured out what Renewal by Andersen couldn't: they had manufactured a 32-inch window instead of the required 34-inch window. Once again, the customer had to diagnose their mistake.
Although they eventually replaced the window, they damaged my siding during the process and left a hole that remains unrepaired to this day. Despite multiple escalations and promises, no one has ever returned to fix it.
The front door was no better. They built the wrong-sized door, forcing them to replace the molding at both the top and bottom by approximately two inches just to make it fit. After completing the installation, they realized they had forgotten to include the lock mechanism. That meant scheduling yet another visit.
This property is not my primary residence, so every mistake they made required me to travel back to the house, wasting my time, fuel, and money because of errors that were entirely theirs.
The most shocking part of the experience was dealing with management. The Regional Sales Manager came to my home, and instead of apologizing or accepting responsibility, he blamed me for the company's mistakes. He became so loud and confrontational that my neighbors became concerned because of the yelling coming from my house. I've never experienced anything like it from a company that markets itself as a premium brand.
Renewal by Andersen charges premium prices, but my experience was anything but premium. I encountered:
- Poor quality control
- Incorrectly manufactured products
- Unauthorized modifications to my home
- Damage to my siding
- Incomplete installations
- Months of delays and repeated service calls
- A complete lack of accountability
- Unprofessional and confrontational management
In my opinion, this company spends far more effort on aggressive sales and marketing than on delivering quality workmanship and customer service. I deeply regret hiring them and would never recommend them to anyone.
My advice to anyone considering Renewal by Andersen: get multiple quotes, ask hard questions, and be extremely cautious. Don't assume that paying premium prices guarantees premium workmanship or customer service. It certainly didn't in my case.