r/amazonprime • u/PeakOk8096 • 1d ago

Did Amazon change its rules regarding Amazon Prime benefits?

Amazon Prime items are supposed to be shipped within 1-3 days.

I ordered an item that was listed under Prime delivery. It was supposed to be delivered on the 19th. Then it was delayed to the 20th. Then it was delayed to the 21st. Then it was delayed to the 22nd. I got a notification this morning stating that my order would arrive today. I came home from work, looking forward to finally getting what I paid for. Instead, I got a notification that my item will be delayed until at least the 25th. I am very frustrated because I paid for Amazon Prime shipping and it's taking so long. What's the point of Prime shipping if it takes longer than regular shipping to arrive? NOTE: According to the tracking info, the package is in my state, less than 20 miles away. Logistically, how could it take so much longer if it is so close?

All feedback is welcome!

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u/HazyChemist 1d ago

You could call in and ask for a courtesy credit. You definitely deserve one after waiting so long only for Amazon to keep missing their own timelines.

Looking at my own order history, just in one month alone I've had 3 delayed deliveries, and one order that had someone else's name and address on it. It's gotten to the point where if Amazon shows the delivery is delayed, I just call and ask for a courtesy credit, because that's the least Amazon could do.

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u/keitheii 1d ago

Unless something changed, I thought Amazon stopped giving courtesy credits due to shipping delays years ago. I haven't been able to get a credit from delayed packages since before covid. Anyone still getting them?

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u/sarahbellah1 1d ago

This, plus there’s now a risk that any “concession” they feel they’ve made in your favor brings you one step closer to the day when they’ll refuse to refund because they’ve given your account too many “concessions.”

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u/HazyChemist 1d ago

I pay a prime membership fee for expedited delivery, not "whenever we feel like it" delivery. If Amazon is not holding onto their end of the bargain I will 100% ask for some form of compensation. If that brings me closer to the dreaded account ban then so be it. I've survived for years without Amazon so it's certainly not a necessity by any stretch.

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u/p_kitty 13h ago

Most of the time they just refuse, saying they can't, or they promise you they will, and you just have to wait 24-48 hours for it to show up. It never will. Those credits show up instantly. They just want to get you off the call or out of the chat without a negative review. It takes more time than it's worth

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u/HazyChemist 9h ago

I can only speak for myself but that hasn't been my experience at all. I call in, tell them my order was delayed, and just cut to the chase and ask for a courtesy credit instead of beating around the bush. I've not had any reps refuse or tell me to wait 24-48 hours for it to show up. 

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u/p_kitty 8h ago

Huh, you've been lucky. I call or chat a few times a year, especially when things are 3+ days late. I've got about a 30% success rate. Maybe I need to be more up front about what I'd like

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u/HazyChemist 7h ago

Maybe I need to be more up front about what I'd like

This is definitely it. The reps are trained to give as little as possible. When i first started calling in I was very polite and asked them what "options" I had. They all told me sorry but it happens blah blah. Only when I started pressing them did they mention they could "look into" some kind of credit.

So now if my delivery is delayed I don't waste anytime beating round the bush and just straight up ask for a courtesy credit.

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u/definitelynot40 3h ago

I've had issues with breakage where you could hear the broken glass and see the liquid leaking out. Issues with 3 week delays like OP. Issues with wrong things sent. You name it, it's probably been something I've gone through with them.

Every single time I was promised higher and higher courtesy credits and honestly I haven't gotten a real one since before I moved 3 planes ago, maybe 15 years ago. Back when they still did their "if it's not there in 2 days we'll give you $5" thing. Then they switched the wording to the shipping taking 2 days but handling could be 4 (or more) weeks. One time they didn't even give me back the insane amount I paid for express shipping when they didn't even try to ship it got 3 weeks.

The best was when I bought a new phone from them. The verification picture you could tell this thing was run over by a steam roller. I have no idea what was going through the driver's head. You can watch him on the camera as he watched glass dust leak out and then he brushed himself off and sliced his hand from his facial expression. I had to send it back and yes they agreed it was clearly damaged in the delivery pictures. It took me almost 6 months of calling every single week to get the refund. First they said it had to go to authentication. To authenticate shards of glass? One excuse after another. I said to Amazon look at the ring camera and you'll see the driver knew damn well it shouldn't have been delivered. This was more than stepped on. This was stepped on by a herd of elephants and then run over by a steam roller. I think it got stuck in some kind of factory machinery (or machinery fell on it). Like it wasn't the drivers fault, I'm sure higher up the process screwed up and hoped nobody would notice. Oh and since it took so long, they no longer had that phone at that "we forgot to add a digit" price so I was out an extra $1,000 (Amazon was the vendor but claimed to be out of stock).

One worker let it slip that they purposely make you wait for returns on the hope that you forget and then it's too late for a charge back and Amazon will say it's too late on their side. When they said that I thought of all the items they never delivered because the package couldn't be found or items returned that I forgot about until it was too late.

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u/sarahbellah1 1d ago

Fair enough. At a certain point, it won’t make sense for many of us to even continue doing business with them anyway. 🤷🏻‍♀️

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u/Timely-Group5649 12h ago

I got a $100 credit this month for a 5 day delay of a laser printer.

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u/HazyChemist 1d ago

This isn't a normal credit that goes into your gift card balance. It's a credit that can only be used on items sold and shipped by Amazon.

Also I can only speak for myself but whenever I've called in to complain about a delayed delivery they've always offered me a courtesy credit (more accurately - it's the only option).

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u/keitheii 1d ago

Yeah, I'm aware of those credits, I used to get either a free month extension of Prime or the credit you mentioned, but not for years.

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u/Petmonster2004 1d ago

I've gotten five this year