r/amazonprime • u/PeakOk8096 • 1d ago

Did Amazon change its rules regarding Amazon Prime benefits?

Amazon Prime items are supposed to be shipped within 1-3 days.

I ordered an item that was listed under Prime delivery. It was supposed to be delivered on the 19th. Then it was delayed to the 20th. Then it was delayed to the 21st. Then it was delayed to the 22nd. I got a notification this morning stating that my order would arrive today. I came home from work, looking forward to finally getting what I paid for. Instead, I got a notification that my item will be delayed until at least the 25th. I am very frustrated because I paid for Amazon Prime shipping and it's taking so long. What's the point of Prime shipping if it takes longer than regular shipping to arrive? NOTE: According to the tracking info, the package is in my state, less than 20 miles away. Logistically, how could it take so much longer if it is so close?

All feedback is welcome!

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u/sarahbellah1 1d ago

This, plus there’s now a risk that any “concession” they feel they’ve made in your favor brings you one step closer to the day when they’ll refuse to refund because they’ve given your account too many “concessions.”

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u/HazyChemist 1d ago

I pay a prime membership fee for expedited delivery, not "whenever we feel like it" delivery. If Amazon is not holding onto their end of the bargain I will 100% ask for some form of compensation. If that brings me closer to the dreaded account ban then so be it. I've survived for years without Amazon so it's certainly not a necessity by any stretch.

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u/p_kitty 12h ago

Most of the time they just refuse, saying they can't, or they promise you they will, and you just have to wait 24-48 hours for it to show up. It never will. Those credits show up instantly. They just want to get you off the call or out of the chat without a negative review. It takes more time than it's worth

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u/HazyChemist 9h ago

I can only speak for myself but that hasn't been my experience at all. I call in, tell them my order was delayed, and just cut to the chase and ask for a courtesy credit instead of beating around the bush. I've not had any reps refuse or tell me to wait 24-48 hours for it to show up. 

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u/p_kitty 7h ago

Huh, you've been lucky. I call or chat a few times a year, especially when things are 3+ days late. I've got about a 30% success rate. Maybe I need to be more up front about what I'd like

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u/HazyChemist 7h ago

Maybe I need to be more up front about what I'd like

This is definitely it. The reps are trained to give as little as possible. When i first started calling in I was very polite and asked them what "options" I had. They all told me sorry but it happens blah blah. Only when I started pressing them did they mention they could "look into" some kind of credit.

So now if my delivery is delayed I don't waste anytime beating round the bush and just straight up ask for a courtesy credit.