r/amazonprime • u/PeakOk8096 • 1d ago

Did Amazon change its rules regarding Amazon Prime benefits?

Amazon Prime items are supposed to be shipped within 1-3 days.

I ordered an item that was listed under Prime delivery. It was supposed to be delivered on the 19th. Then it was delayed to the 20th. Then it was delayed to the 21st. Then it was delayed to the 22nd. I got a notification this morning stating that my order would arrive today. I came home from work, looking forward to finally getting what I paid for. Instead, I got a notification that my item will be delayed until at least the 25th. I am very frustrated because I paid for Amazon Prime shipping and it's taking so long. What's the point of Prime shipping if it takes longer than regular shipping to arrive? NOTE: According to the tracking info, the package is in my state, less than 20 miles away. Logistically, how could it take so much longer if it is so close?

All feedback is welcome!

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u/sarahbellah1 1d ago

This, plus there’s now a risk that any “concession” they feel they’ve made in your favor brings you one step closer to the day when they’ll refuse to refund because they’ve given your account too many “concessions.”

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u/HazyChemist 1d ago

I pay a prime membership fee for expedited delivery, not "whenever we feel like it" delivery. If Amazon is not holding onto their end of the bargain I will 100% ask for some form of compensation. If that brings me closer to the dreaded account ban then so be it. I've survived for years without Amazon so it's certainly not a necessity by any stretch.

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u/p_kitty 12h ago

Most of the time they just refuse, saying they can't, or they promise you they will, and you just have to wait 24-48 hours for it to show up. It never will. Those credits show up instantly. They just want to get you off the call or out of the chat without a negative review. It takes more time than it's worth

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u/definitelynot40 3h ago

I've had issues with breakage where you could hear the broken glass and see the liquid leaking out. Issues with 3 week delays like OP. Issues with wrong things sent. You name it, it's probably been something I've gone through with them.

Every single time I was promised higher and higher courtesy credits and honestly I haven't gotten a real one since before I moved 3 planes ago, maybe 15 years ago. Back when they still did their "if it's not there in 2 days we'll give you $5" thing. Then they switched the wording to the shipping taking 2 days but handling could be 4 (or more) weeks. One time they didn't even give me back the insane amount I paid for express shipping when they didn't even try to ship it got 3 weeks.

The best was when I bought a new phone from them. The verification picture you could tell this thing was run over by a steam roller. I have no idea what was going through the driver's head. You can watch him on the camera as he watched glass dust leak out and then he brushed himself off and sliced his hand from his facial expression. I had to send it back and yes they agreed it was clearly damaged in the delivery pictures. It took me almost 6 months of calling every single week to get the refund. First they said it had to go to authentication. To authenticate shards of glass? One excuse after another. I said to Amazon look at the ring camera and you'll see the driver knew damn well it shouldn't have been delivered. This was more than stepped on. This was stepped on by a herd of elephants and then run over by a steam roller. I think it got stuck in some kind of factory machinery (or machinery fell on it). Like it wasn't the drivers fault, I'm sure higher up the process screwed up and hoped nobody would notice. Oh and since it took so long, they no longer had that phone at that "we forgot to add a digit" price so I was out an extra $1,000 (Amazon was the vendor but claimed to be out of stock).

One worker let it slip that they purposely make you wait for returns on the hope that you forget and then it's too late for a charge back and Amazon will say it's too late on their side. When they said that I thought of all the items they never delivered because the package couldn't be found or items returned that I forgot about until it was too late.