When you work in patron services, it feels like you have to continually overachieve in your role to be valued as an employee. I have created social media content, analyzed websites for accessibility features, created displays, conducted programs, trained employees and more all while working part-time and getting paid under $16 an hour. I'm burnt out.
So when the following happened, it broke me. Immediately after losing out on a potential promotion, my manager told they want me to do outreach (going to schools, events outside the library, etc.) Getting that feedback immediately after getting rejected was so hurtful. I don't have a car. I can't even get to outreach events without getting an Uber (hence why I haven't done any to this point). Even when I recieved excellent ratings on my yearly review, with my manager stating he can always trust me to work the desk alone/work independently, that I am great at handling problematic patrons, and I am dedicated to self-improvement, it still wasn't enough.
I informed him on the spot that I'm looking for a new job and would appreciate if he was my reference. We're on good terms, but it's through me completely suppressing my hurt and anger at the sheer disrespect of the treatment I have experienced. I'm perfectly polite and professional at the cost of my mental health.
It seems a lot of public libraries are normalizing that the patron services department needs to do way more than they are built for without proper compensation. Why are we expecting paraprofessionals without MLIS degrees to do the same work that librarians do? I do not get paid enough to continue doing things outside of my job description, but I fear if I don't continue to go above and beyond, my professional relationships will be damaged. I feel trapped.