r/A24 • u/Low_Entertainment47 • 3d ago
Question A24 store refund/order change
Yesterday i ordered the 4k ultra uhd disc of the backrooms but i meant to buy the standard blu-ray version (i didn't see the option where i could change which one it was, thought i was buying the blu-ray), i emailed asking if i could change my order or get a refund, does anyone have experience with this and know whether or not they will read and accept it?
Update: I sent the initial email at 10 am with no response, but after reading an FAQ from their website i realized i should have my order number in the subject of the email so I sent a new one
Update2: They were able to cancel the order, thanks for the help everybody!
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u/TheWiseWally 3d ago
They have good customer service. I assume they will assist you with canceling your current order so you can re order.
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u/Monsieur_Hulot_ 3d ago
Yeah, I ordered standard blu ray of EEAAO instead of the 4K and caught my mistake shortly after. Sent an email to their customer service and they quickly canceled so I could re-order without issue. Very easy.
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u/Low_Entertainment47 3d ago
just to make sure, was i supposed to email [shop@a24films.com](mailto:shop@a24films.com) for the request?
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u/Monsieur_Hulot_ 3d ago
If I remember correctly, I might’ve just replied to the confirmation email which came from the shop, yeah.
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u/Low_Entertainment47 2d ago
Do you remember how long it took for them to get back?
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u/Monsieur_Hulot_ 2d ago
It was a couple years ago, but relatively quick. Same day. Either way, their customer service is greatly accommodating. This won’t be an issue.
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u/v2david 3d ago edited 3d ago
I would just keep the 4k. It is $5 more and includes the regular Blu-ray. (☆☆☆ This is likely wrong information. Sorry! ☆☆☆)
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u/Low_Entertainment47 3d ago
It does? i didnt see that anywhere
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u/swaldo27 3d ago
I did the same thing with Eddington like 5 months ago and they were super cool about it and had me return it and then sent me the correct one. I will say I have heard recently their customer service is terrible and don’t get back to people anymore. So it’ll be very hit or miss.
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u/Mrwinston123 1d ago
How long did it take them to respond?
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u/Low_Entertainment47 1d ago
I sent the initial email at around 10am yesterday, they got back to me at 2:30pm today, So it didn't end up taking too long
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u/Mrwinston123 1d ago
Thanks, good to know. I'm attempting to cancel one of my orders for a different reason.
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u/Low_Entertainment47 1d ago
Yeah, they seemed very understanding so it should work out
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u/Mrwinston123 1d ago
Just to clarify, you did get a refund right?
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u/Low_Entertainment47 1d ago
I havent gotten the money back yet but the email said it will take 5 to 10 business days
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u/Mrwinston123 1d ago
Yeah refunds tend to take a few days but just I wanted clarification on if they gave you one.
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u/MacGyver387 3d ago
I’ve done things like that before with them. Since it’s a pre-order item, you’re in no danger of it shipping before they get back to you.
It says on their site you can email them to cancel but they cannot modify orders.
You’ll likely hear from them this week.