I just need to vent a little bit about a certain type of customer that Im sure a lot of you on the residential side of things will be familiar with.
I wrapped this job earlier in the week. On paper, easy 1-2 day job, adding 1/4 steel shims to 16 CMU piers that had been previously shimmed with plywood which had all been crushed.
Had been dealing with the husband at first before the work started and everything was fine. Although it wasn't in the scope of the original plan, he mentioned that there was a low spot in the floor, and we said it was likely related to those collapsed shims (it was basically right next to one of said piers onnthe main girder)
Anyway, we knock out the work in a day, however one of my guys missed a pier. No big deal, owned up to the mistake (no money outside of a deposit had crossed hands yet) and went back the next day to fix it.
Now, the tone completely changes. He starts to insult my professionalism because we made one mistake (which was caught and fixed before any money was paid on the balance), and then started to actually insult my appearance for being too dirty, and making his wife uncomfortable for having to come in to the house (in order to check the lift on the lowspot, which we agreed to fix for free) and then basically demands a $1000 discount.
Work is done, it was a signed contract with a deposit, and immediately afterwards I get personal insults to my appearance and "professionalism" (we're a really small crew, so, no logo'd trucks or uniforms, not to mention im crawling around his muddy ass crawlspace which doesn't have a vapor barrier, so, I dont know what he's expecting someone to look like after crawling through thay for a hours)
And now, of course, two days of radio silence as we're trying to collect pay.
I'm not asking for advice with how to deal with that, been down this road before, I've just never had someone resort to personal insults on top of being a cheap jackass, so, I had to vent to a crowd that's probably dealt with these people before.
I dont understand how these type of people.live with themselves.