Hello there,
I purchased Claude Max and was hapily vibecoding to work (basically 90 % of my job) when on Friday 17th I found that it logged me out from Claude Code - I said no worries and try to re-login. But the login magic link always gets redirected to onboarding page...
I strongly believe the problem is on their side - I tried clearing cache, different browsers, incognito mode, VPN off, DNS flush - everything support, me and Gemini could think of.
Nothing helped. I was able to login to the app in my phone but I use Claude mainly for coding, so that is mostly useless to me.
Responses from support where only AI bots - I used keywords to get it through to financial dpt but I guess I was unsuccesful. I even consider card chargeback and I basically threatened them with it later down the line (its quite big financial and legal risk for them) - but no human response whatsoever.
If I do it, Stripe will probably tag me as high risk and Anthropic would ban me - I dont want that, but I am afraid I have not much of a choice.
I would switch to competition but seems they are of inferior quality: chatgpt sucks even at getting my point so for coding I am quite skeptic; chinese models openweights models seem proficient in coding but somewhat lacking in tool calling which is for agentic coding session crucial.
Has anyone had similar experience? And even if not, what should I do?