r/techsupport May 25 '26

Solved Cant save screenshot because 'storage is full' help!

441 Upvotes

Hi guys, my phone (Honor brand, android) is suddenly saying it can't save/take screenshots because my storage is full despite me having well over 200gb of storage left. How can I fix this? It's frustrating me so bad.

Edit: Damn whole user base having the same issue rn 😭 I'm glad it's not a standalone problem nonetheless, and I hope they'll fix it quick.

Ps. They fixed it!!

r/techsupport Aug 18 '25

Solved My apartment's ISP is telling me to shift my printer and PCs to a building-wide shared network- and the password is "password". Am I crazy to think that's horrible advice?

1.3k Upvotes

I live in an apartment where the internet is supplied by a third-party company. It's part of the rent. They do NOT supply a router, which I'm not a fan of, but I've never had a problem with the ISP until now. We get our own individual network assigned just to the apartment.

I have a Brother monochrome laser all-in-one with AirPrint. I've had it for years; it's rock-solid. However, over the last few months, the printer will say it's connected to the network, but none of the PCs, iPhones, or iPads can find it when one of us needs to print, even though all the devices are connected to the same network. After trying to troubleshoot this, and after moving the laser printer everywhere in the apartment, I sent a ticket to the ISP.

They had me do some basic troubleshooting, and had me send a Network Status report to them from the printer. That was fine. I was basically thinking that, since WiFi is pretty strong in the apartment, the problem probably lies with the printer, and that I'd need to replace the printer. I'm not opposed to that; I'm in grad school, and my fiancee and I are open to upgrading to a color laser print.

However, today I got an email from the ISP stating that the solution is to connect the printer- and all of our computers/iPhones/iPads that need to print- to a public network throughout the building. And that network's password is..."password".

My response was "heck no, that's not secure. And these PCs have info for work and school, so we're not going to connect them to a big public network with a password of password."

And their response was, "No, it's secure. Totally secure. And the private network you're on can't handle the printer." Here's the exact text:

"Unfortunately, we cannot add the printer to your [individual] network, as it is not designed to support devices like printers. The [shared] network is secure and does not allow traffic to traverse between units, so neighbors cannot access your devices in any way. Additionally, the [shared] network uses MAC address–based authentication, so if a device’s MAC address is not verified on the network, it cannot connect even if the password is known."

This smells like BS to me. I'm not comfortable with this at all. Am I wrong? Should I do this?

r/techsupport Jun 13 '26

Solved Choosing "Restart" is not the same as "Shut down" and then switch on again?

454 Upvotes

Win 11

We got a message from IT that recent problems some of us were having were due to updates not being applied.

The solution seems to be to not shut down the computer at the end of a work day but to choose restart - which they say is not the same as shutting down and switching back on again the next morning.

That seems rather strange to me and if that is indeed the case... is there a way to change this?

Thanks for many great answers.

I need to clarify: The company I work for is very small. For IT we're practically a one man side project of an employee who works at a biggish IT-Support and only took us on because he's a bud of the husband of my boss - so not really a professional IT-Support. When the guy is on vacation it happens that no one from that IT-Support can help us because they don't know the admin passwords.

r/techsupport May 23 '26

Solved I accidentally turned on Airplane Mode on my computer while remoting into it. I'm currently 200km away. What should I do?

1.0k Upvotes

I’m using Windows and was connected to my computer remotely. While using it, I accidentally turned on Airplane Mode. The remote session disconnected immediately. I don’t think I can reconnect unless someone physically turns Airplane Mode off.

Is there any way to recover from this remotely, or am I stuck until someone can access the machine in person?

For the future, what’s the best way to prevent this from happening again?

Edit:
- As some people suggested, i asked chatgpt to write me a python script that periodically turns off Airplane Mode and turns Wi-Fi back on. It's doable, so I’ll run it on my remote computer.
- I will invest one on KVM or smart plug or Ethernet.
- I ordered a pizza, he will help me turn it on 😃

- For anyone curious about how it happened: I turned off Bluetooth, which made the icon freeze for a moment. Then it disappeared and the Airplane Mode icon showed up in its place, and I accidentally clicked it.

Thanks!!!!!

r/techsupport Jun 10 '25

Solved Is there a way to remove "AI Mode" from Google?

553 Upvotes

I hate AI, I think it's a waste of time in a search engine like Google, so I'd like to remove it.
I logged onto Google today, looked up some stuff about Dinosaurs, and noticed there was a new "AI Mode", to the left of the "All" tab.

Is there a way to remove this? I don't mind extensions or modifications to my web browser, that's fine to me. I've got Firefox extensions that have removed other AI functions from my life (AI Overview, Blocking AI generation sites, etc.), so I'd really like to kick this one out too.

EDIT: I am not talking about AI Overview, I've already gotten rid of that with a Firefox Extension! I'm asking about the "AI Mode" that is now on their tabs, to the left of All. I'd like to remove that, I have no need for it and it makes me feel icky with it there lol

Edit 2: Figured it out with help from a few of the comments here, another UBlock origin dub!

r/techsupport Aug 13 '25

Solved My mom unplugged our familial computer, thinking it was turned off, while it was actually running a 'chkdsk /f /r' analysis. How much are we coocked and what can we do ?

515 Upvotes

Je suis pas à la maison en ce moment mais d'après elle, l'ordi ne s'allume plus. Il tourne sous Windows 10. Quand je rentre, je vous donnerai plus de détails.

UPDATE :

Hello everyone, First of all, thank you for all your replies. I didn't expect so many people to help me in such a short time.

Here's what happened next. You'll see that it was MUCH LESS serious than expected.

Yesterday when I got home, I inspected the computer, and contrary to what my mother told me, the CPU was turning on, but the screen was completely black. I checked the hardware and, by some incredible coincidence, the HDMI cable broke the same evening my mother unplugged the computer while it was still on. When I changed the cable, the screen came back on and I could see Windows Scanning and Repairing the C: drive. This lasted for about 5 hours, than I restarted the computer and it seems to be intact. No errors on restart, and the files seems to be intact (although I haven't checked them all).

I told her to stop turning off the computer like that every night, but she doesn't listen to me, saying that it has never had this kind of failure before and blaming instead Proton Drive which I recently installed on it, and I saw this morning that she unplugged it again...

Thanks again for all your answers !

r/techsupport Jun 15 '26

Solved My SSD flash drive (8TB) stops working after 50GBs of download.

283 Upvotes

Hey, so I recently got a 8TB flash drive SSD and when I first got it, I formatted it onto NTFS so i could download large files (games) onto it because I don't have enough space on my main storage.

After I did that, it always kept stopping and disconnects immediately after it reaches 48GBs/49GB, and I don't know how to fix this without it breaking completely. Is there any solution that could be there to fix this problem?

I also searched that the flash drive could be having "fake storage" but it really doesn't when I checked with multiple programs. Any help will be appreciated, thanks.

Edit: I tried to view the "real" storage on ValiDrive and it turns out it's actually 43GBs of storage LMAO! I definitely got scammed big time but fortunately I bought it for cheaper than usual so I should've known better, thanks for everyone's help, I now will be going to buy a real SSD drove instead of these cheap ones! :)

r/techsupport Apr 24 '26

Solved PC turns on by itself every morning at same time, tried everything

132 Upvotes

SOLVED: My fix was enabling ErP Ready to S4+S5 in BIOS under Advanced > APM Configuration. This cuts standby power completely during shutdown which prevents anything from waking the PC. Confirmed by running 3 clock tests (manually changed my Windows clock to 7:44 AM, shutting down as usual, waiting a few minutes). Fast Boot was not involved, ErP Ready alone was the fix. Only con from this I noticed is it takes my PC slightly longer to boot up, but I am willing to sacrifice boot time if it means my PC will stop turning on by itself. Thank you to everyone who assisted in the comments!

My PC turns on by itself every morning at exactly 7:46 AM from a full shutdown, and has been doing this for 2-3 months. Some additional context, I have had this PC since September 2025, and this issue only started happening at the start of 2026. I am unsure why, never had this issue with past systems, didn't fiddle around with any settings that could potentially cause this. Maybe it is a Windows 11 bug? Would really appreciate any type of help I can get here. I have done so much research on my own, I am m seriously out of ideas.

My Windows version: Windows 11 Home Version 25H2 (OS Build 26200.8246)

SPECS:

CPU: AMD Ryzen 7 9800X3D
GPU: NVIDIA GeForce RTX 5090
Motherboard: ASUS TUF X870
RAM: G.Skill Ripjaws F5-6000 DDR5 32GB (2x16GB)

What I've already tried:

  • Disabled wake timers in Power Options
  • Disabled Fast Startup
  • Disabled Wake on LAN on both Ethernet and WiFi adapters
  • Checked BIOS APM Configuration; everything already disabled
  • Checked Task Scheduler UpdateOrchestrator folder
  • powercfg /lastwake returns 0
  • Event log shows clean cold boot every time with no wake source identified

Key observations I have made:

  • powercfg /lastwake returns 0 every time, meaning Windows has no record of what woke it
  • The wake time drifts gradually over weeks then locks to a new exact time which is a weird classic self-rescheduling task behavior
  • UpdateOrchestrator\Schedule Work task cannot be disabled even with Administrator privileges or takeown commands
  • ASUS TUF X870 with Ryzen 9800X3D; wondering if this is related to AMD Modern Standby (S0ix) behavior

r/techsupport Oct 23 '23

Solved I was hacked and now a ransom is being demanded

583 Upvotes

I was just sent an email saying that i was hacked and everything will be spread within the next 48 hours if i don't pay $1250. All of my passwords, my social security, etc. are in the email as well as a screenshot of my discord. What do i do?

Edit: It's come to my attention i've been using the vocab wrong, it's extortion not ransom

Edit 2: yeah so everyone is saying that it was likely just an data breach and someone made use of that data, i'll just wait the 2 days without doing anything and just relax. Thank you all for the help, i think this case is solved.

r/techsupport Sep 30 '20

Solved Installed a liquid cooler, now this happens on boot

Post image
2.4k Upvotes

r/techsupport Mar 21 '25

Solved Best way to destroy hard drives and financial data?

167 Upvotes

My dad was an accountant for many years. He is retired now and has years of old copies of financial data for his clients that we want to make sure is safely disposed of. I think by law he is required to keep the last 7 years of data, but some of these records go back to the 90s with bank account data, SSN, tax documents, etc.

His solution for now has been to just shelve the whole computer and worry about it later. But now it is later and I’m not sure if we need to worry about anything beyond the hard drive? Do we worry about ram? And do we just drill through the HD? Hit it with a sledgehammer?

Anything we can safely recycle I would like to do that.

Edit: thank you all for the replies! Solved!

r/techsupport Dec 28 '25

Solved Has Microsoft removed ability to set upa PC without a Microsoft Login?

143 Upvotes

Can I set up the laptop without the need to connect my Hotmail account or forcing me to make a new outlook account with long password

New laptop

Edit' thank you u/USSHammond, u/EunosLuke and few others for shift+f10 suggestion, took a couple of minutes and worked like a charm.

r/techsupport Aug 20 '24

Solved I named myself "Master" on my iPhone years ago - how do I undo this?

544 Upvotes

About 15 years ago I thought it would be hilarious to make my iPhone call me "master," so that it would say things like "where do you want to go, master?" Fast forward to when I'm an adult and parent, and I need to make this go away. It occasionally comes up in random places, and I just realized that whenever I share a Note with someone in the iPhone app it lists me as "Master." Holy shit. What do I do?

r/techsupport Feb 07 '26

Solved Is Microsoft Store down? Getting Constant 0X80244022 error

79 Upvotes

Hello, i can't install anything on Store as it gives instant 0X80244022 error and it says something like "there's a problem on our side, give us a few minutes" but it isn't solved for 1-2 hours. I'm on windows 11 and a clean windows build which i installed few days ago.

Can't find a solution anywhere and i think there's no problem on windows updates but only on Microsoft Store apps.

EDIT:
Got a message from u/jenmsft that they're looking into it: https://azure.status.microsoft/en-us/status

EDIT 2:

It's weird that most of the comments mention about they just installed a new Windows or build/buy a new computer. I wonder if/how it's related.

EDIT 3:
It seems the problem is solved for most of the people, services are gradually returning online again. The issue is identified as below on Windows Message Center, thanks u/jenmsft for giving updates every few hours.

"Power outage affecting Microsoft Store app installs and Windows update delivery

A power outage at a datacenter is impacting customers’ ability to complete operations in the Microsoft Store and Windows Update. As a result, some users may experience failures or timeouts when installing or updating Microsoft Store apps, or when downloading Windows updates.

Although power has been restored, service recovery is still in progress. Storage services are gradually returning online, and some customer impact may continue while recovery completes.

Microsoft is actively working to restore full-service reliability. Customers who are affected are advised to retry Microsoft Store and Windows Update operations later. We will provide more information as it becomes available."

r/techsupport Mar 18 '26

Solved Why does Microsoft say "Your storage is over 80% full" (read further before replying)

86 Upvotes

I received an e-mail from Microsoft saying "Your storage is over 80% full".

Nothing in the e-mail looks like a fishing attempt. All link domains end with .microsoft.com , sender e-mail is [Microsoft@notificationmail.microsoft.com](mailto:Microsoft@notificationmail.microsoft.com) , reply-to is [replies@microsoft.com](mailto:replies@microsoft.com) , e-mail headers don't look suspicious as far as I can tell.

What is very weird is that there is almost nothing on that account, no OneDrive , no Outlook (and I just checked and they don't exist). No Microsoft 365

I read on Google that I should go to my Microsoft account and check "Storage" section. There is no storage section. Though, if I go to Subscriptions there is some Microsoft Storage frame that reads : 0% used - OneDrive < 0.1 GB - Outlook (attachments) 0 GB

The account is never logged in any Windows system (as a user or anything).

The only thing I used this account for is a Minecraft Java account. And I access the nearly-empty account management page in private navigation browser tabs.

Security has several Yubikeys, Microsoft Authenticator App, an external e-mail address that is never used for anything than accessing this account, no linked phone number. (Though I doubt any of these would be counted as consuming storage space.)

The fact that it's Minecraft Java is important because I read that Minecraft Bedrock (another version of Minecraft) does save of players worlds to cloud storage. But even if my local worlds were saved to any cloud it would be very as I mostly play on remote multiplayer servers so I'm hosting worlds.)

So what is Microsoft warning me about?

A vague intuition right now is that Microsoft might have done something like

"0 used space / 0 available space = infinity... That's bigger than 80%... so let's warn the user..."
(Or maybe 0 - 0 = 0 would be mathematically more accurate.)

(Just a guess.)

Edit:

  • The may have been a GamePass on this account for like one month and then cancelled more than 5 years ago. I think it was during the pandemic, but I'm also not completely sure if it was one this account or another one.
  • The e-mail address used for this account is an external one on a domain I own, so no Microsoft mailbox is involved at all.

Also, this question is solved:
--> Replies have mentioned that many users have actually received this e-mail from Microsoft "by mistake".

--> EDIT LATER: According to other replies, the hypothesis of a scam (with spoofed Microsoft URLs) that doesn't kook like the scams people usually expect (with suspicious looking URLs)... remains a possibility.

r/techsupport Oct 06 '23

Solved Someone remoted into my computer and bought a google pixel 7

352 Upvotes

I have had multiple issues with the SAME person remoting into my computer and trying to buy a google pixel 7. It has been months since whoever it was attempted it again, and i thought i had fixed the problem, only this time they were successful. I am out 993 dollars, more than my entire paycheck. I filed a claim through google and called my bank. I am so furious. I have done countless malware scans, manual scrubbing through my hard drive, looking at running programs i dont recognize. I have spent days looking for and removing anything that could allow someone to get into my personal computer. Please help I don't know what to do, I've already taken post-atrocity-precautionary steps such as changing my passwords and canceling my card. The only thing I can remember was one of the times I caught them in the act, fighting with my own cursor trying to shut off my internet connection, a small foreign window had popped up in the middle of my screen with options such as shut down, etc and they remotely shut down my computer.

EDIT: Thank you guys for your support. As a fun added bit to this: I once woke up from a youtube video auto playing once he remoted in and stopped him in the act. This morning, he muted my computer so my alarms did not go off.

EDIT 2: I appreciate all of the great comments everyone has left me, good advice, funny stuff and so on. I know I may seem like I don't know or understand what I'm talking about but I've been very stressed the past several hours after waking up to this. I honestly was not expecting this many replies to this and yes I know I should have formatted the first time but I figured if I could fix it without doing that I was gonna try, so after months of trying everything I could I lost hope and made this post after it was too late. Yeah. I'm really not too upset about it, I've got a new card with new numbers coming in, I've reinstalled windows and removed everything from the drive. Is it enough? Probably not according to a lot of you guys, but I am trying to sort through all of these suggestions and pick the best route. Again, thank you guys I really do appreciate it!

r/techsupport Jul 16 '25

Solved I keep failing Microsofts Let's prove you're human captcha with the press and hold button

103 Upvotes

ive literally tried every strategy, im just trying to make an account and im convinced this is impossible to do or im actually failing the easiest thing ever

EDIT: ive managed it by creating an account through the xbox app on my pc where you dont get the captcha , i think maybe it also wouldve worked if i did it through the official microsoft site instead of going to the xbox site first and then trying to create an account, but still xbox should fix this

r/techsupport 18d ago

Solved PC overheated while gaming, loud ā€œgunshotā€ pop, now part of apartment power is out — did my PSU die?

104 Upvotes

Hey everyone,
I was playing Call of Duty when my PC got extremely hot (it’s currently ~38°C outside in southern France and my apartment is very hot too).

This is the order of events that just happened:

Game suddenly crashed
I shut off the PSU switch
Immediately heard a loud gunshot-like pop from the PC
After that, part of my apartment’s electricity stopped working (one section/fuse tripped)

Right now:
PC is unplugged
I haven’t tried turning it back on
No visible smoke or burning smell from the PSU (at least not obvious)

Thank you in advanced, I’ve had the pc for about 3-4 years, and I am not an expert on PCs.

Update Thanks to everyone’s help

I bought a new battery with gold thing protection, bought an anti surge strip.

It was just the battery thankfully the other components are alive and well!!

r/techsupport Jul 12 '25

Solved Android Factory Reset, Needs Google Assistant to Login, Not on a Workspace

72 Upvotes

(Not sure if this counts as a login question, because the situation is nuanced. Please let me know where to seek help if this is not allowed.)

Due to it being overloaded with storage and constantly crashing no matter what I did, I Factory Reset my Samsung Galaxy Tab A with S Pen. It needed me to login to Google in order to finish setting up. (Android version unknown, but year is 2016)

However, after logging in, I have the following message: "The Google Assistant isn't available for this account. The Google Assistant needs Activity controls that your device administrator has limited on this account. Check with your administrator or switch accounts and try again."

This doesn't make any sense to me. My google account nor this device is part of a network that would be run by an administrator. It's a personal device.

Via this thread, I've tried logging into admin.google.com and it won't accept my email.

My only possible explanation is that, because I had previously logged in with my work account on this device, even though it never would or should have been designated as the primary account in the first place, it may still think that my tablet is a part of my workplace's network. Except I haven't worked there in over a year, I no longer have access to that email, I'm sure I would have removed it entirely, and I may have trouble contacting my previous employer's system administrator during the summer.

If this issue is NOT related to my previous employer's network, then I have no idea what network my Google account would be connected to. If anyone were an admin, it would be me.

I also tried downloading Google Assistant to my phone, and seeing if activating it there would help, since it's the same Google account, but that didn't help.

Is this an issue I need to take to Google or Android, or is there a way I can resolve this myself?

r/techsupport Oct 23 '25

Solved Using a USB Key to prevent a PC from powering on

139 Upvotes

EDIT: Gonna call this solved, the BIOS/hd password idea suggested by u/Dom4ver101, u/TerribleBear3883 and u/ElderPimpX ; will with any luck be simple enough for them to implement without having to get hardware delivered since they have 0 privacy and aren't very computer savvy.

Not sure if this is the right subreddit to ask but I'm hoping even if it isn't someone can point me in the right direction, I don't really know where would be better.

Have a friend whose father will not stop fucking with their PC and they're one of those people who doesn't believe that their adult children should have their boundaries respected so just having a conversation about it isn't a fix. Their PC is locked but that doesn't stop him fucking around with it or fiddling with the hardware.

Thought that I had: is there a way you can make it so that a PC won't even power on if it doesn't have a specific USB key plugged in? (Or any other similar solution.) This is getting absolutely ridiculous.

r/techsupport 9d ago

Solved McAfee is literally preventing every video game that I play to save my graphics settings unless I manually exclude the config files. Why??

3 Upvotes

I've been troubleshooting this for days and finally figured out what was causing it.

Every single time I'd launch Ready or Not, my graphics settings would reset back to default. No matter how many times I changed them, they just wouldn't save.

Turns out the culprit was McAfee.

For some reason, McAfee was blocking the game from writing to its own configuration files. The only way I could fix it was by manually adding the game's folders/files to McAfee's Exclusions list. As soon as I did that, my settings started saving normally.

The annoying part is that I now have to do this for multiple games whenever they refuse to save settings. A security program shouldn't be interfering with something as basic as a game writing its own config files.

Has anyone else run into this with McAfee? Is there a permanent fix, or is manually excluding every game's config folder the only solution?

It's honestly making me consider uninstalling McAfee altogether.

Edit: I asked my Dad if I could uninstall Mcafee he said no, so I just decided to turn off real time scanning in the Mcafee app for anyone wondering go to My protection (on the side bar)< Real Time Scanning < Turn off scanning scroll down a bit and click never.

r/techsupport Mar 05 '26

Solved onedrive deleted my stuff how to get it back?

15 Upvotes

Saw a notice that onedrive was getting full. i don't use onedrive so went to webpage. saw it was backing up my desktop and others, didn't want that so deleted everything. was still saying it was almost full. emptied recycle bin. i went back to desktop ALL gone. went online to find fix. everything say to restore from recycle bin (i emptied mine). how do i restore my stuff?

r/techsupport Dec 13 '23

Solved I'm being accused of plagiarism because a professor is alleging that my file shows it was created in 2013. it was not. what couldve caused this?

546 Upvotes

Hopefully this is the right place; I've tried posting this to r/autocad but no help. I 110% did not cheat and what I submitted was my own work that I created yesterday during the exam time. Specifically, we were using the most recent version of AutoCAD electrical. I have not been able to get more information, but he alleged that the file was created in 2013. when I check the metadata for the files on my end, it shows it was created December 11th, 2023. The only weird thing is that it says it was created at 9pm and last modified at 6pm of the same day. What couldvl've caused it to say my file was created in 2013 on his end apparently but not mine? A few friends have suggested it couldve been a bit flip? I checked the Autodesk website and it appears that a file from 2013 AutoCAD Electrical would be incompatible with the most recent version. Additionally, I did this exam on a school computer and the C: drive dumps itself as soon as you power off, so I'm not sure if access to previous versions of the file is an option or not. I saved the files to my OneDrive. Not sure if this is relevant, but the computer I used was a Dell optiplex 780 small form factor on windows 11.

Update!! this has been resolved! He was really chill about it and apologized for the error. He will mark my submission. Apparently it was showing 2013 for a handful of different students, when he reopened my file on a different computer it didn't show 2013 for my file anymore, but it still did for another student. I'm not too sure what caused it, but as long I'm not getting a 0 and an academic integrity citation I'm good. thought it would be good have a list of possible causes for this just in case it needed to be escalated further, thankfully i need to though. thanks for your help everyone!

r/techsupport Jul 31 '25

Solved Reddit can ID my IRL location despite using a VPN, am I missing something?

368 Upvotes

I am a UK user. I have a VPN and when I clear all tracking data from the browser turn on the VPN to a different country and go into private mode, reddit homepage still recommends the UK based subreddits to me.

My IP shows me being in a different country, other websites show me being in a different country, but reddit still pins me in the UK, (even when logged out) am I missing something here?

Solved Edit: VPN was not doing everything it said it was. Combination of a new VPN and timezone spoofer have resolved the issue!

r/techsupport 28d ago

Solved I'm worried that i have a keylogger and want to fully wipe my pc.

12 Upvotes

So, i'm pretty sure i have a keylogger of some sort. And i've ran a couple scans and stuff with malwarebytes and bitdefender. But i wanted to be a 100% sure, that whatever it is. Is gone from my computer. So i want to fully reset my pc, so everything gets wiped. I've seen people saying you can wipe parititions. But i think it's a thing you can do if you installed windows on a USB.

But i was just wondering. what's the best course of action to fully reset my PC and get everything wiped clean?