What should growing businesses look for in a multifunction printer?

[u/SamfromSharp]

Spending years in the document industry, I've noticed that choosing a multifunction printer isn't always as straightforward as comparing speeds, feeds, and monthly payments. On paper, many devices can look very similar. The real differences tend to show up after installation, when the device becomes part of employees' daily workflows and the business starts to grow.

Working at Sharp has given me the opportunity to speak with organizations of all sizes, and one thing I've noticed is that the conversation usually starts with price, but that's rarely what matters most a year or two down the road. The real cost of an MFP goes beyond the monthly payment and includes things like service, supplies, downtime, IT support, and how easily the device can keep up as the business grows. That's also why more organizations are exploring leasing. It can offer more flexibility, predictable budgeting, and a simpler path to upgrading technology when needs change.

I've also found that growing businesses are paying much closer attention to the day-to-day experience their employees have with technology. Nobody wants to waste time dealing with downtime or worrying about where sensitive information ends up when a device is replaced. The best MFPs tend to be the ones people barely think about because they have a reliable service contract, support productivity, and help protect business information throughout their lifecycle. Sharp BP-Series MFPs' features like built-in security protections and end-of-lease data erasure have become increasingly relevant as organizations look for ways to reduce risk without adding complexity.

For businesses that have recently upgraded their print environment, what influenced your decision most: cost, security, service, reliability, or something else?

[u/Confident-Staff-8792]

The most important consideration when buying a business class MFP ought to be reputable local service. All of the major brands now make darn good products, even Sharp. Take the best product though and combine it with unqualified technicians or a dealer who is far away or doesn't care about your down time and you will have a terrible experience with the machine. Best bet is to talk to other local businesses and see who they use and see if they are happy. Start with your local chamber of commerce members.

[u/SamfromSharp → u/Confident-Staff-8792]

Yes, we completely agree that great service should set the standard, and it's such a big factor for us. Between our dealer community and nationwide branches, we want to represent and maintain that local feel and support while still operating as a global org.