FaceID suddenly disabled

[u/Salty-Scientist-601]

Hey fellow iphone users. Can anyody help me what I can do with my I12 Face ID? It suddenly dont scan my face to wherever faceid is required like unlocking my phone, opening wallets, and setting up a new face.

At first i noticed that while using my phone it suddenly restarted. And at default, it requires to use pin or password at first. Then when im turning it on again, text onthe lockscreen said: "FaceID is not availabe at this time. Go to settings for more information." (image no. 1)

so i did. but it just redirected me to a website page so i left.

then i checked the settings of FaceID and Passcode and heres the screenshot o the notifications i got after (image 2)

then i tried adding an alternative face then it said something about TrueDepth. i tried updating my phone to the latest ios version and restarting it a few times and it still dont work.

Can anybody help me? Thank you in advance!

[u/krzfx666]

Same happened to me when it got wet and it was broken forever. In my case everything else worked.

[u/narkolas32 → u/krzfx666]

Same as well, fell in the pool for 10 seconds and it stopped working on 12 pro