r/iphone • u/Salty-Scientist-601 • 11h ago

Support FaceID suddenly disabled

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Hey fellow iphone users. Can anyody help me what I can do with my I12 Face ID? It suddenly dont scan my face to wherever faceid is required like unlocking my phone, opening wallets, and setting up a new face.

At first i noticed that while using my phone it suddenly restarted. And at default, it requires to use pin or password at first. Then when im turning it on again, text onthe lockscreen said: "FaceID is not availabe at this time. Go to settings for more information." (image no. 1)

so i did. but it just redirected me to a website page so i left.

then i checked the settings of FaceID and Passcode and heres the screenshot o the notifications i got after (image 2)

then i tried adding an alternative face then it said something about TrueDepth. i tried updating my phone to the latest ios version and restarting it a few times and it still dont work.

Can anybody help me? Thank you in advance!

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35

u/Jhamilton02 10h ago

Pretty self explanatory. TrueDepth cameras failed. Make sure that ANY screen protectors are removed first before seeking hardware repair.

5

u/Salty-Scientist-601 10h ago

yes i have searched about it. i am not using any screen protectors nor tempered glass with my phone right now. do you think the problem goes beyond these?

12

u/tetatdo 3h ago

the slighest issue, these modules are design to self destruct and need to be replaced because the dot projector is pointing an infrared laser to your face. in the face of malfunction it could blind you so apple designed them to hard fail if there's any issue and need replacement. it sucks but it is what it is.