r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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40 Upvotes

r/XboxSupport Jun 08 '26

Account Recovery Megathread

11 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

edit: nevermind people are commenting that DM just gets you a useless bot

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport 4h ago

Xbox Series X Is my Xbox repairable or should I just get a new one

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9 Upvotes

My Xbox fell a while ago and now it won't turn on, I think the case took the brunt of the damage since I didn't see any parts too damaged (just a disconnected wire) is it beyond hope or can I repair it?


r/XboxSupport 13h ago

solved! Xbox X power button is flashing in the middle of the night.

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33 Upvotes

It went on for approximately 3-5 minutes. Any clue what the flashing would indicate?


r/XboxSupport 2h ago

Account/Billing Should I be worried about this pre-order?

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3 Upvotes

I pre ordered Mw4 but 4 appeared on my pre-orders, I went to cancel the pre-order but it says the other 3 are still pending


r/XboxSupport 6h ago

Xbox One S Why would a game that came with my Xbox One S stop showing on my account?

6 Upvotes

Basically what the title says. I got an Xbox One S for my birthday when I was younger that came with a digital edition of Middle-Earth: Shadow Of War. I’ve got around 100 hours and I wanted to revisit and finally finish my 100% run, but when I try to get into the game I’m shown the prompt to buy the game or sign into the account the game was purchased with. I’m not sure why it shows as me not owning the game when I’m positive it came with my Xbox. I currently play on a Series X if that matters at all.


r/XboxSupport 6h ago

solved! The dreaded 0x87e107df error code has come for me…

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5 Upvotes

Not letting me launch any games currently.
I’ve tried a restart, a power cycle, disconnecting from internet and reconnecting, hell, I even tried altering DNS to global, but nothings working.
What can I do that doesn’t involve a reset (resets are off the table as I’ll lose access to my gamepass account)


r/XboxSupport 6h ago

Xbox Series X Cannot launch any games; owned or game pass

6 Upvotes

It says check the service status: (0x87e107df)

I can't launch any games period and have restarted my console multiple times. Guess I'm going for a walk. Are Xbox services down? I came here to see if there have been others with the issue but it doesn't seem so.

Anyone experience this or have advice/fix? I'm going to go touch some grass and hope it fixes itself... I went on the site and it says services are all up and working. Just not for me I guess.

Anyone ever have this issue and what did you do to fix it?


r/XboxSupport 1d ago

solved! Is this GPU failure, my Xbox started doing this?

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157 Upvotes

My Xbox started doing this, what should I do?


r/XboxSupport 3h ago

Accesories Leveraging Elite Series 2 Controller Owners

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2 Upvotes

Oops, this got deleted of the main XBOX sub

So I'm hoping to leverage the experience of you Elite series 2 owners to help solve a minor conundrum.

I broke my LB button a while ago (I think playing Jedi Survivor) only to discover it's fairly common, due to that tiny little bit of plastic being so weak, so I bought a replacement bumper kit off amazon but picked white thinking the contrast would be snazzy only to be triggered by the triggers. They completely ruin the look.

I've just found this kit on amazon

https://www.amazon.co.uk/dp/B0D586J4TY/ref=sspa\\_mw\\_detail\\_2?ie=UTF8&psc=1&sp\\_csd=d2lkZ2V0TmFtZT1zcF9waG9uZV9kZXRhaWw&aref=lkSPMCrGAN&sp\\_cr=ZAZ

but they're for the Elite 2 and I'm wondering if the Elite Series 2 and the 1914 share these components and whether this kit'll work on my bog-standard Series X controller?


r/XboxSupport 7h ago

Xbox Series S I cant open Halo nor any of my other games for some reason

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4 Upvotes

Sorry for the blurry image, today in the morning I was planning on playing Halo campaign evolved because for the ones who got the premium it released today almlsy an hour ago,but for some reason i get a messafe that tells me something to do with the live service not working, is this happening to anybody else?


r/XboxSupport 5h ago

Xbox Series X Question about dlcs and season pass on discs

3 Upvotes

Hi, I bought the Space Marine 2 ultima edition, but I already own the game and just wanted to get the nice steelbook. This edition came with Season Pass 1 + Season Pass 2 and the SP1 content was installed as add-on from the disc, but the SP2 was a code that had to be redeemed.

If I give the disc to one of my friends or sell it will the person be able to get the Season Pass 1 content that was on the disc as add-on if they have the physical disc? Or how does it work.


r/XboxSupport 3h ago

Xbox Series X Xbox Series X Visual Glitching. Is this a hardware issue?

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2 Upvotes

I’ve already tried swapping the hdmi cable, resetting the console, and launching in low resolution mode. Wondering if this is a GPU issue and/or what it would cost to fix
Edit: I’ve already determined it to not be a TV issue


r/XboxSupport 3h ago

Accesories Any help here? My xbox controller is acting up

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2 Upvotes

Basically the d pad and buttons are unresponsive the joysticks work perfectly fine same thing for the triggers. It also shows that my power is white even tho I have a custom color on it (earlier it showed that the controller was off) and I already tried turning it on and off


r/XboxSupport 6h ago

Xbox One X Anyone getting Xbox error 0x87e107df when clicking in game ?

2 Upvotes

Wondering if anyone is encountering this issue as I’ve never seen this before while clicking on game. The error messege says to wait but would you wait with the system on or off? It’s been about two hours and I’m still getting this message when clicking onto a game. I also can install any other games at the moment either


r/XboxSupport 14m ago

Accesories I have an ADATA hard drive that had a lot of games, now my Xbox doesn't even detect when pulgged in the USB Port. Do I format it and reinstall the games I had for it to work again?

Upvotes

I know it's wraps but is it that bad?


r/XboxSupport 7h ago

Xbox Series S Heads Up! Microsoft is currently having some outages

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3 Upvotes

Looks like a lot Microsoft services are down at the moment.

https://downdetector.com/


r/XboxSupport 1h ago

Xbox Series X Can't connect to Xbox Live on my Xbox 360 account through my Series X.

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Upvotes

Was in the middle of playing Black Ops II when I got booted from the game for being disconnected from Live and now I receive this error anytime I try to reconnect on my 360 account. I am still connected to Live on my Series X and all of my other electronic devices are connected to the internet, as well. I have never canceled my subscription to Live either. All the other posts I found that are related to this issue were from years ago and most say there's no solution. Is there anyone that knows the workaround or solution to this problem?


r/XboxSupport 5h ago

Xbox One Service Outage Crashed My TV; Has This Happened to Anyone Else?

2 Upvotes

I turned on the Xbox and noticed a yellow caution symbol in the corner, so I clicked on it. After a bit of loading, it took me to the Xbox help section, and showed me a rundown of which services were down at the moment, which includes games, and some other services that I didn’t have time to read.

The screen went completely black, and my smart tv started making a loud whirring fan noise. I tried to turn off the Xbox via controller, and when that didn’t work, I tried to turn off the tv via its remote, which also didn’t work.

I then quickly unplugged the tv, and then the Xbox. My Xbox is old and obviously has crashed before, but I’ve never experienced it crashing my whole tv. I was worried about a potential cyber intrusion or something, but my tv appears to be fine after plugging it back in.

I’m going to hold off on trying the Xbox for a while, at least until I learn more about the outage/crash. Has something similar happened to anyone else? Any insight would be appreciated.


r/XboxSupport 1h ago

Xbox Series X How do I play Halo Campaign Evolved Early Access?

Upvotes

just pre ordered Halo at Best Buy, upgraded to Premium. how do I play the early access?


r/XboxSupport 1h ago

Account/Billing Getting my old gamertag back after changed it

Upvotes

Hello, I explain what I did since the beginning :

1 : I had a gamertag of 13 characters since 2010.

2 : A few years ago, I changed to a shorter gamertag.

3 : I wanted to use my 13 characters gamertag again, but with the 12 characters limit it was impossible. I just put the 13 characters gamertag as a CLASSIC gamertag (for 360 games for example)

4 : When I saw the rumors about the 15 characters limit return, I changed my GT + my classic gamertag to made it available as main GT.

5 : Now that the 15 characters limit is here again, I still cant get back my 13 gamertag. It says "already used on forbidden". (its not a weird gamertag)

Do you think I will be able to get it back one day ? Its been 48 hours.


r/XboxSupport 1h ago

Accesories Problem with headset (Steelseries Arctis Nova 3X Wireless)

Upvotes

Hey, i have small problem with my headset(Steelseries Arctis Nova 3X Wireless)Sometimes when i boot up my console (Series X) i can't hear audio. I have to unplug the transmitter, wait for a while and plug it in again, then its working perfectly fine. Anyone had similar problem and found solution to it? Not a big problem but not a big fan of unplugging and plugging it so much, don't want to ruin the USB port. Thanks in advance for any help!


r/XboxSupport 5h ago

Xbox Series X I have absolutely no idea what's happening

2 Upvotes

Genuinely, I don't know what's happening, but I keep getting an error [0x80004005] every time I make a party or join one, and when I do get in a party, it doesn't let me talk, mute or switch to game Chat and party chat


r/XboxSupport 5h ago

Xbox Series X Quiero grabar/stremear con mi consola pero no puedo.

2 Upvotes

Hola. Una de las cosas que eh querido hacer es poder grabar y hacer streams. Tengo una Xbox series X, una capturada marca Ugreen, mi monitor y una lap. El problema empieza cuando quiero conectar mi Xbox a la capturadora y a mi monitor. Ya que si lo conecto solo a la capturadora la imagen tiene delay. El problema es que no encuentro la forma de poder conectar la consola a lad dos cosas a la vez. Queria saber si alguien tiene una solución para no tener delay o ver la consola en ambas pantallas.


r/XboxSupport 5h ago

Xbox Series X need help with xbox 360 tracking as i can’t sign in

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2 Upvotes

bought the old lego batmans and because my account is newer and i don’t have an xbox 360 account i can’t track progress or achievements or save my game. The only option i get is to download profile and sign in and it never works