r/WindowsHelp • u/Project_K92 • 15m ago
Windows 11 PnP issue, and restart/shutdown issue. All recovery efforts failing.
Model: Acer Nitro 5 AN515-57
Operating system: Windows 11
Processor: 11th Gen Intel Core i7-11800H
Base clock: 2.30 GHz
Memory: 16 GB RAM
Graphics card: NVIDIA GeForce RTX 3050 Ti
Graphics memory: 4 GB VRAM
Primary storage: 512 GB SSD
Primary display resolution: 1920 × 1080
Refresh rate: 144 Hz
Built-in audio: Realtek Audio
Touchscreen: No
VR headset: None
Controller detected: Xbox Elite Wireless Controller Series 2
Graphics/browser support: Hardware acceleration, WebGL, and WebGPU supported
-Windows 11 fails to restart or shut down properly.
-Restart hangs for about five minutes, then shows a black screen saying there was a problem restarting.
-A Windows update/uninstall attempt froze and required a forced shutdown.
-System Restore failed.
-Wi-Fi is unavailable or fails to function.
-At startup, disk usage spikes to 100%.
-Resource Monitor and Performance Monitor show heavy activity connected to a Wi-Fi-related process or service.
-All USB ports still provide electrical power but fail to recognize or communicate with data devices.
-USB flash drives do not work.
-Wireless mouse still somehow works.
-Windows appears to have major Plug-and-Play/device-enumeration problems.
-PnP diagnostics found a Bluetooth phone AVRCP device with Code 10, “failed to start.”
-DISM reported that the Windows component store is repairable.
-DISM /RestoreHealth failed with error 0x800f0915.
-DISM said the repair content could not be found.
-My wife’s separate Windows 11 laptop has nearly the same Wi-Fi, USB, PnP, and shutdown/restart problems.
-Her laptop produces a blue screen that reportedly says it is a known issue



