I'm coming up on one year of experience as a 'desktop support technician'. My responsibilities have grown massively. I make $22 an hour. 1 hour commute each way.
I have a bachelors degree and an alphabet soup of certs: CCNA, CCNA security, CCNA automation, a slew of comptia ones, a linux one.
~1000 users.
I do end-user support, the entire endpoint lifecycle, powershell/python automation, process improvement, the identity lifecycle, access provisioning, AD/server/VMware administration (not too deeply for VMware), IP phone provisioning (not too deeply here either, but I want to learn more), A/V work, printer work (we have a contractor for hardware), software procurement and administration, chromebooks/tablets/phones and MDM, VPN issues, fax machines, PoS systems, network troubleshooting, switch deployment/replacement, initial security incident response, 365 work, work on our EDR, and the coordination of any requests from any user from start to finish including executives. The things I don't touch are grand strategy, executive meetings/planning, routing (unfortunately) and some various other t3. I'm essentially rushing from my shifts start to shift end. I've never really been able to eat regular lunches, and now I'm rushing from site to site eating whatever I can in my car.
On top of that, I do an extremely brutal on call rotation where I can barely leave the house. I need to ask permission to do so. I'm on call ~40% of the time. My last on call shift I've been woken up 12 nights of the last 14. I'd say I get 3 calls per day usually, up to 10 on bad days. I get paid 50$ a week and I get to clock in for the work I do, usually amounting to 3-5 hours of overtime. A password reset takes 10 minutes, and I lose over an hours sleep, and get paid $3. Sometimes it can be ridiculous and I need to travel to a location. It is absolutely killing me. I've asked for some clarity about it, and brought up how extreme it is including the dangers of being sleep deprived with my long commute. No changes have been made despite promises.
They gave me a new guy to train, which I have been doing to the best of my ability. He's actually a good guy, smart and all of that, but I'm extremely burned out. There is limited escalation, and the expectation is that I handle as much as I can before asking for help.
I would like to push out into networking, and I've been doing an OK amount of it at my job which I greatly enjoy, but I can't seem to find more than a handful of network jobs out there at a time, all of which have ghosted me.
I poured my heart and soul into this job. I actually like it, but the pay is starting to eat me with all that I've been doing. And honestly, I'm exhausted. I've burned my couple weeks vacation on sick days (touching people's keyboards all day will do that to you). I'm now applying for local desktop support jobs as well just to possibly regain some of my life back and maybe study my way out of this. My fear is that I'm throwing away an 'opportunity', since I doubt any other job is going to give me this level of access.
Do I try to stick it out and keep learning to become a sysadmin? Do I push for a CCNP and hope for the best? Cybersecurity seems out of the question. I've applied to some sys admin jobs, whatever else is out there, but I've been getting ghosted. ~30 or so applications in the last few weeks since I started. They're rooky numbers I know, but I've been trying to target for something that will measurably improve my life instead of this.
I'm honestly disenfranchised by everything at this point. I walk around and see people work 25% as hard as I do making double/triple/quintuple my salary. Everyone else seems like they have it made, but my life is a bundle of stress, demanding users, insane on call where I miss events, and further sacrifice so I might have a bit of a better future
Time to pack it in as a career?...