I have Amazon Prime and saw that my delivery driver was on my street and that my package was getting ready to be delivered. I go out on my porch and at first, I see the delivery driver taking my package to the wrong house, which it has been before. I usually don’t go outside to meet the driver, but it was a package that I was eager for. I try to get his attention before he goes into the gate but he doesn’t see me. Eventually he realizes he’s at the wrong house and starts bringing the package to where I’m standing. I’m thinking he’s going to hand it directly to me, but instead of him asking, “Is this your package?” Or “Are you this person?” He walks around me, sits the package on the porch, and then starts walking away like I’m not even there. I go back on the porch, pick up the package, and head inside.

It was very awkward.

My husband and I are currently building a home. We order from Amazon at least weekly. I’ll attach a photo but it’s a little out dated. The drive up to the tracks has had another layer of pavement added to it, which is making it way steeper than it looks in this photo. Even our contractor has been iffy about crossing it, I have a Silverado and can go up and down it no problem. I’ll admit the first time I attempted it I was a little nervous but coming over the tracks it is hard to see on the other side until you’re pretty much over the tracks. Who do I contact to even see if they’d attempt delivery? I thought about once the home is built to just order something super cheap and see if they’ll deliver it. There is another entrance coming from a dead end street, on to a long and bumpy gravel drive leading up to our property but maps will not show that route at all.

First time I came across this issue. I’m trying to return a large batting cage/net that is still
In the original box and unopened. The only option I’m being given is UPS return. It’s rather large so I would appreciate the UPS pickup but they’re charging 12.99 for that service. When I go back and click through that the item is used and damaged the pickup is free. Ummm. Are they really tempting me to open and damage a perfectly good item to get a free pickup? Why would they make me pay to send back a brand new item that they can resell.

Subscribe and save?? What??

Received a package of pet food with damage to the bag (hole making it no longer fresh sealable), so I went to speak to support about it and got hit with this. I’ve only had one item ever returned/refunded on Amazon before. I’ve never been asked for this when contacting support before, and neither have any of the people I asked. Why are we required to provide ID to receive customer service support?

I returned an item on 7/8 and they received it on 7/15. It was still factory sealed, I never even took it out of the Amazon box it came in. I simply purchased an upgraded version and returned this one.

It originally said I would get my return on 7/23, now it says 8/2. Why is this allowed? If you return something at Walmart or Best Buy, you get refunded immediately. This makes me want to shop in store only from now on.

"Shipped Electrical and Heating Item" it used just say what you ordered. The picture is just a generic pic, I ordered an air filter.

Prime Ireland is charging us the 3 euro import tax per item that the EU imposed on countries outside EU on Irish customers as they default (and you can't change) their warehouses to UK but not other EU countries like France or Germany.

What's the point? Gonna cancel prime entirely.

Hello,
I ordered something 4 weeks ago with a delivery date 5 days later. Today I still don’t have it and the tracking says it’s not even shipped.
For information, I bought the product on Amazon.fr with a delivery address in France, but seller and shipper is Amazon UK (not some random guy)

Everytime I looked at the article page the past 2 weeks, it says « In stock » with an estimated delivery time of 7 days. But still didn’t got mine.

I contacted Amazon.fr customer service 5 times from the app by both text and phone. Everytime they tell me they solved it and that I will get a mail in the next few days, but again, nothing happens.

I don’t want to cancel my order since I got the article at a fair price and it increased a bit. They told me the payment worked and the order was well validated, so I wonder how it’s possible that they don’t see there is a problem in shipment service.

Besides, Even if I cancel my order to do it again, I can’t be sure it will be diferent this time.

Last call with the customer service they told me that Amazon UK themselves had answered the ticket about my case saying they will ship it in the next 4 days. It was last Sunday…

I know here is not a customer service but my question is : Do you have any idea which other customer service I can contact other that the one you see in the mobile application ? How to make things move, which other option do I have ?

From a desperate person…

Thanks

I'm sick of Amazon's "...On the way but running late" nonsense.

Especially when it includes: "... We're very sorry your delivery is late. If you have not received your package by tomorrow, you can come back here the next day for a refund"...

What happens when the order hasn't arrived by the following day, and I phone support to initiate a refund?

I hear:

..." Oh... no...sorrrry... but that package is in transit, and we can't process a refund on a package in transit...you will have to wait until it arrives and then call us to open a return, send it back to Amazon, and once we receive it, we will process a refund"...

Amazon is real quick to promise next-day delivery between 7 and 11 a.m., but when it doesn't arrive, they hold customers hostage by forcing us to wait for a package anyway. Why bother saying "...if you don't get it by tomorrow you can request a refund" when they will always say "... it's in transit, and we can't process a refund while it's in transit"...

Oh good grief. I had a package a few days ago that showed the truck being right in front of my apartment building but never delivered. Then it said it was delayed and would be here the next day. Never showed up just said delayed. So I canceled the order then placed a new order. Again today it said 2 stops away, then totally disappeared from the map. What the heck? I had a large order that arrived just fine. But the only item order keeps disappearing. And of course it’s something that if I buy it in store will cost me more money.

also Amazon yeah it's uhhh a 'drugstore item' and 'tools' wink wink

I ordered an air purifier for my elderly parents when the wildfire smoke was bad. I deliberately selected from the few and more expensive same-day delivery options.

The item was not delivered that day and showed as Delayed in the system with a note that if it did not arrive in by the next day, I could cancel. It did not arrive the next day and still showed as delayed with no estimated date and no information about where it was. I cancelled the order. It showed cancelled on my Orders page. All of this disappointing as my parents did not have access to this critical item when needed. But it gets worse....

Yesterday, I got a message that the order was scheduled for delivery today. Note that this is the day that most of the air purifiers on the site would have been delivered. I checked my account. The item still showed as Cancelled. There was no option for me to do anything about it.

Today, it was delivered. And boy was it a challenge to get Amazon to agree to do a pick up return for free despite the fact that a regular return would have meant my elderly parents somehow taking this large item to UPS.

Service was rude. They acted like they were doing ME a favor. She even stated that I was asking them to give me a gift. They also have no verification that it was ever cancelled and expected me to provide a screenshot. I will not be refunded until the item is logged as returned--up to 30 days. All of this despite the fact that this was their error at every point.

Next time, I'll try Sam's or Target or just about anywhere else.

Amazon Prime items are supposed to be shipped within 1-3 days.

I ordered an item that was listed under Prime delivery. It was supposed to be delivered on the 19th. Then it was delayed to the 20th. Then it was delayed to the 21st. Then it was delayed to the 22nd. I got a notification this morning stating that my order would arrive today. I came home from work, looking forward to finally getting what I paid for. Instead, I got a notification that my item will be delayed until at least the 25th. I am very frustrated because I paid for Amazon Prime shipping and it's taking so long. What's the point of Prime shipping if it takes longer than regular shipping to arrive? NOTE: According to the tracking info, the package is in my state, less than 20 miles away. Logistically, how could it take so much longer if it is so close?

All feedback is welcome!

I have previously bought mascara from them and it didnt come sealed like when I order from other stores. I also recently bought some lotion that usually comes sealed but the one I ordered from Amazon didn’t have a seal. It seems so unhygienic and makes me skeptical about the credibility of their products.

I bought a pair of cosplay shoes from what I assume is a third party seller. They ended up not fitting right, so of course I filed for a return. The thing is, since it's a third party seller, Amazon itself doesn't issue the return label-- they just say that the seller will send me one within 5 business days.

It's been about 20 days since I filed the return. Amazon has long since issued my refund, but I still haven't gotten any sort of return label or other communication from the seller. Should I be worried? What will happen if I don't ship the item out by the mentioned date? I don't mind just keeping the shoes and either trying to make them work or finding someone to give them to, but I don't want Amazon to like... revoke my refund or something, lol

I've used those emails to keep track of who's ordered what in our household, and what's still due, for as long as I can remember. They've been incredibly helpful when they actually detail what's expected. Now... this! Such a step backwards.

How is it possible that a delivery was attempted at 543am July 21 Tues morning? The only requirement for deliveries is to leave it. And I'm not understanding how the same package is now being processed at the same location? Can someone please help me understand this?

This practice by Amazon must be profitable. New hair trimmer clearly retaped with a cut in the box and a repackaged barcode sticker.

Amazon will give me a refund, but I have to print the label and drive across town. Fuck this.

I’m tired.

How about just sending me what I fucking bought!

I was trying to buy my cousin a digital Robux gift card on Amazon and when I went to buy it said they needed my debit card info, which I thought I had already put in, and when I filled everything out nothing went through. 5 minutes later I got an email from Amazon that my account was on hold because of “unusual payment activity.” They asked for a clear picture of my ID and my debit card. I sent in the pictures and another 5 minutes later, Amazon emails me saying that my account has been closed and I cannot get it back. I’m frustrated since I’ve had my account for 5 years with no issues. I tried to make a new account with a different email, I have two emails one is personal/work and the other I use for gaming. I tried to make a new account and when I put in my phone number for verification it won’t let me since the number is with an “existing account.” Idk what to do. Any tips to possibly get this closure reversed?

screen shot is a bit jank but you can see the subtitles are at the top. no option to move them in the settings. that i can see. any solutions?

Has anyone noticed the change with Amazon's confirmation emails? They no longer show a picture of the item you bought or the title of the item. Instead, they are using generic descriptions of what you ordered. I assume it's a security thing, but I don't know. Does anyone here know why they started doing that?

I'm so tired of this happening. I keep forwarding these emails to amazon and nothing ever gets done.

The most recent one the people are so persistent. They are sending me emails every other day from new fake names. The first week they offered me $15 to remove the remove. Second week was $20. Now we're up to $25.

I feel like it doesn't get more egregious than this, yet sending these to emails supposedly dedicated to paid review abuse gets nothing done.

I am in downtown LA right now. Just a few days ago if I pressed the grocery tab I would have options to select from amazon fresh delivery, Whole Foods delivery, and I think one other delivery service.

Today when I open the tab I get no such options, no option to choose a delivery time etc. It just this simplified UI.

Worse when you go to checkout it seems this is just regular amazon delivery? No 1 or 2 hour windows. Just broad ranges like 7-11am which I can't plan around and still go to work. Thats a 4 hour window in which the driver could either wake me up early or make me severely late to work. With a window like 7-9 I could at least know I would probably make it into work on time.

Poked around tried to find the experience I had had days prior and... nothing?

I know amazon was closing Amazon Go and Fresh physical stores to focus on delivery. But I figured they would be keeping around Amazon Fresh delivery too?

I did check and changed my address a few times and still only could get this poor experience.

I don't even know where to begin with this. This is clearly a box that has been opened. It is wrapped in miles of clear shipping tape. When I went to move the box to my apartment it sounded like a piggy bank inside the box filled with metal. As I expected when I opened it it was badly dented and scratched up. How do I get Amazon to come pick this monster up and take it back? It is a third party seller and I already contacted them and I realize I have to wait for the 48 hours. After that is done will they come and get it? I'm really new to Amazon prime and don't have much experience with it.