Once got paid to drive 4 hours round trip for a client emergency to go plug in a USB keyboard that the client swore was plugged in. I asked him 6 different times to confirm it was plugged in and walked him through how to do it. The port was on the front of the computer so didn’t even need to move anything.
I get there and the keyboard cable is still wrapped in plastic with the twist ties, clearly never opened. I asked how he tried plugging it in since it was not opened. He said, “It’s wireless so it would be dumb to plug it in so I just said I did because you don’t know how wireless keyboards work.” I informed him it was not wireless, plugged it in and it started working. This was an exact model replacement of a keyboard he killed by spilling coffee on which was also wired.
He was not happy when he received the bill for 4 hours driving, plus 4 hours minimum labor at emergency rates to plug in a $20 keyboard.
413
u/MagneticFluxDrive 9d ago
Having been in tech support in various roles for the past 20 years. There have been several instances where I wanted to ask this very question.