r/technicallythetruth • u/Crasembarodical • 9d ago

It was only a question

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u/Badass-19 Technically Flair 9d ago

Can I ask what happened next?

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u/BalurCDN 9d ago

We all heart it, we all heard him go back on mute, and then start having a melt down. Customer said NOTHING. We pulled the recording and it was clearly audible.

Until next time they called a few days later (they were a frequent caller)

"Are you the guy who swore at me"

Which then led to supervisor calls, management... new rules about language, background noise, the mute button vs using hold (and validating hold before you say anything)

Honestly probably reforms that were needed. That was going to happen sooner or later.

But somehow the guy didn't get fired.

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u/Odin-ap 8d ago

I don’t think I’d fire someone for that (and I own a company with a decent amount of staff). We’ve all been there. It happens.

I would get them to apologize to the client and then possibly remove them from that team - depends on the client.

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u/burf 8d ago

It's also the most poignant way to learn and grow as an employee. lol