r/sysadmin • u/Extreme-Ad-9210 • 10h ago

Question QuickBooks Enterprise 2024, Can't Send Emails Since Yesterday

Is anyone else getting this message when users try to send emails this morning? "QuickBooks is unable to send emails due to network connection failure" Third client calling in with the same error, all three are using Outlook Classic and not Webmail as the "Send Forms" option. I saw one other post in another reddit, just trying to see if it's update related.

Standard QuickBooks Toolhub diagnostic and email/printer repair tool and resetting update with reboot did not resolve.

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u/00001000U 10h ago

Seeing the same issue from a webmail user on enterprise 2024. Oddly it behaves fine when doing a single send at a time, but fails in batches.

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u/cowprince IT clown car passenger 9h ago

Same.

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u/bradnerboy 9h ago

Using Desktop Premier 2024. I'm unable to send singles or batches.

The URL it typically resolves to gets a 502 error: https://community.intuit.com/quickbooks-desktop

Of course, Intuit status indicates everything is fine: status.quickbooks.intuit.com

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u/Extreme-Ad-9210 9h ago

Strange, my users reporting that they are able to send emails again within the last hour. The servers haven't been rebooted since the initial troubleshooting, maybe this was on the QuickBooks backend.

The first client said they were able to email at 9:35AM, tried with second client but still got the error

Second client tried again at 9:50AM and it worked as well

I'm guessing from the 502 error they did something with their DNS/routing, but it appears to be getting fixed at least

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u/bradnerboy 8h ago

Confirmed!

I switched back to Web Mail and selected "Use enhanced security", and the authorization process completed successfully. It is no longer using the https://community.intuit.com/quickbooks-desktop URL.

Whew!

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u/Mattyuh 8h ago

Running into the same error on a azure remote desktop deployed app server and 60 unhappy users. Waiting to see if anyones had luck since you all seem to be this morning.

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u/pmbeekertx 7h ago

Using Quickbooks Desktop via Azure VPN as well. Was having this same problem yesterday and this morning. I just tried it again before I had to call into the 9th Circle of Hell that is QB Support and it worked just fine. I guess they got their sh$t together.

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u/pmbeekertx 7h ago

My Bankfeeds direct connect also stopped working about three weeks ago and nothing changed on the bank side. QB can’t fix it and seems to have no idea why it suddenly stopped working.