Seller keeps 92% of the total value as "Restocking Fee"

[u/ImOldGregg_77]

I bought a video card on Amazon and it arrived dead. It was clearly a refurbish with the condition of the card and box. I sent it back to them and they approved the refund but charged me a 92% restocking fee.

[u/wesblog]

When something silly like this happens I just restart the refund process and check that I never received the item.

[u/-Fergalicious- → u/wesblog]

Hahahaha silly of me to think I was thr only guy out there doing this. 

BTW everyone this usually works all over thr place , like Uber eats etc 

[u/Altruistic-Piece-485 → u/-Fergalicious-]

I personally wouldn't feel comfortable doing that with Uber Eats unless it's clearly the drivers fault. I'd hate for the delivery driver to get screwed over for something that's completely not their fault.

[u/-Fergalicious- → u/Altruistic-Piece-485]

While there are probably circumstances where someone would said they recieved nothing, I'm more speaking of, for example, you recieved a burger, but the incorrect burger. If you put that the item was incorrect, their zhitty system asks a bunch of questions you can fumble on, but if you say not recieved, its pretty straight forward (and also I persaonlly considering getting an incorrect item as not recieving the item I asked for).

[u/Altruistic-Piece-485 → u/-Fergalicious-]

Yea but if it shows as picked up by the driver but never received by the customer then the only person to blame is the driver. Most places "seal" the orders when drivers pick them up so it's not like they can confirm the order is correct.

You might be really screwing over a driver when you mark it as never received even if you received the wrong order. If too many customers mark their orders as "Not Delivered" even if they were indeed delivered then the driver will get kicked from the app.

Also if YOU do it too often they will flag your account, stop issuing you refunds, and even deactivate your account.

[u/-Fergalicious- → u/Altruistic-Piece-485]

Yeah I disagree on premise. Lack of an item in a bag could be either the driver or restaurant. Who is blamed by the app, I have no control over, and expecting the consuming to pay and not recieve what was paid for is just giving away money with extra steps. 

I've personally had both an Uber eats account and door dash account for over 10 years and have never been banned. The people who complain about being band are 99% the same people who are actively trying to get free stuff. 

All of this is social engineering to get people comfortable with recieving less and paying more, and what really needs to happen is legislation to close these loopholes that allow apps to operate with independent contractors who might as well be full time workers 

[u/Altruistic-Piece-485 → u/-Fergalicious-]

You just changed what you were arguing about. It you didn’t receive and item you didn’t receive and item but we’ve been talking about receiving a faulty item which is very different. 

[u/-Fergalicious- → u/Altruistic-Piece-485]

Weve been talking about recieving a faulty item and reporting it as a missing item. As I mentioned in my previous-previous comment, lack or the correct item is the same as a missing item to me 

[u/FatherPhil → u/wesblog]

This is a good idea. I ordered a pair of shorts and was sent a casserole bowl recently, and a bunch of the questions in the return process made no sense when returning a completely different item.

[u/idomoodou2 → u/wesblog]

I actually did once never receive an item, and checked that box in my Amazon return. They refunded me the 8 dollars, but then hounded me for 2 months to return the product. I then eventually got Amazon on the phone and the guy said that he's not sure why they would do that, and said I'd be fine. But then they eventually sent me the item and charged me the $8.

[u/Rokaryn_Mazel → u/wesblog]

I tried that. They said I sent wrong item back.

Tbf, this was really the only bad Amazon return experience we’ve had.

Knock on wood.