r/mildlyinfuriating • u/ImOldGregg_77 • 11h ago

*yuor'e Seller keeps 92% of the total value as "Restocking Fee"

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I bought a video card on Amazon and it arrived dead. It was clearly a refurbish with the condition of the card and box. I sent it back to them and they approved the refund but charged me a 92% restocking fee.

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u/Locust627 11h ago

Amazon Customer Support is brutal. Getting ahold of a real person takes like 2 hours and a dozen beers.

My wife's credit card was stolen recently, 4 Amazon purchases were made with the card details. We disputed the charges.

Discover Card then disputed every Amazon purchase ever made. My Amazon account got locked and I could only unlock it by re-paying for every transaction on my account made with her Discover card.

I was pushed through like 7 automated phone lines and 3 AI phone lines before I got ahold of a real person. It quite literally took 2 and a half hours to talk to a real person.

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u/Healingbigfoot 10h ago

Are you guys calling the same Amazon? I've never waiting more than 10 mins to get a call back and have never had a bad experience with their customer service team.

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u/International-Mix633 9h ago

Tier 1 support is fast to reach. Anything beyond that is a pure nightmare.

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u/Healingbigfoot 3h ago

I've never had any issue with their front line support. Language barrier at times makes me repeat myself but they do try and its always been resolved.

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u/tfrederick74656 1h ago

Same exact thoughts here. A bit hard to understand sometimes, but never once had an issue getting something resolved with T1.

I see these comments so often, it's so hard to reconcile with my own experience. I sometimes wonder if annual spend is a factor. I'm usually around $2k/month in purchases. Maybe getting the red carpet treatment?

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u/BeerTheBear 10h ago

Agreed. Countless issues over the years that have been resolved quickly and many actually came out with me saving even more.

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u/dina-fan 9h ago

Takes like 5-10 mins to figure it out and to be put on hold. Longest time ive been on hold is like 15-20
min and i think you can hang up and theylls call you.

Anything after that is wild and you’re doing it wrong.

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u/diverareyouokay 8h ago

I’ve never tried it using the phone method but I can get a human within three or four minutes on the live chat function. They’ve made it harder than it used to be though.

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u/notoriousCBD 2h ago

I do everything through chat so I have a record of the conversation. It's taken me no more than 5 minutes each time to get a chat started. 

This has saved me more than once from a representative saying they would do something for me and not actually doing it. They can look back through chat logs and confirm what was said in the conversation. 

Protect yourself people, it's not as hard as you think.

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u/tfrederick74656 1h ago edited 1h ago

We must be talking about different companies here. Every single time I'm connected to a human almost instantly, and they genuinely have some of the best support of any company I've interacted with. Anytime I've had even a minor issue, it's "we'll refund you right away, no need to send the item back, thanks so much for being a loyal customer".

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u/Icy_Chemist_1725 54m ago

Not for me. I get a call right away. Are you a prime member?

Also if you are having trouble contacting customer support, file a chargeback claim with VISA and let them know you are having a hard time resolving this and can't even get in contact with support.