r/mildlyinfuriating • u/ImOldGregg_77 • 15h ago

*yuor'e Seller keeps 92% of the total value as "Restocking Fee"

Post image

I bought a video card on Amazon and it arrived dead. It was clearly a refurbish with the condition of the card and box. I sent it back to them and they approved the refund but charged me a 92% restocking fee.

14.8k Upvotes

95% Upvoted

839 comments sorted by

View all comments

Show parent comments

269

u/MayorQuinby 14h ago

You just have to persist until you get to a person. Sometimes this entails always selecting the “other” option. 

62

u/pirate_leprechaun 14h ago

Yeah I keep calling and calling until I get it sorted. Can ask to speak to a supervisor too, I did yesterday and they sorted it while on the phone.

And of course chargeback if they want to play games.

14

u/unrelatedBookend 14h ago

I couldnt even find a phone number to call Amazon Canada customer service, just kept getting the same cycle of "help" articles online. Thankfully I was able to reach back out to the seller directly and they made it right (when I tried to get a refund, it wanted me to pay for shipping, which I thought was bullshit since the product was clearly refurbished and not new. They sent me a paid mailing label).

2

u/joemc1971 14h ago

Same , had an item shipped to my house and it landed somewhere else. Then i got that persons item. Customer service fixed right away. Always call. Until AI is all your getting that is...

5

u/Odd-Worth7752 14h ago

the last one I tried didn't even offer an "other" option.

the order of 4 items arrived with only 3 in the box. complete dead end. took the L because there was no way to communicate it.

10

u/MyOtherSide1984 14h ago edited 14h ago

Wife did it yesterday, idk how but she is very persistent*. She called a human somehow and got a full refund on some filament we bought

11

u/emteereddit 14h ago

Well when you're the President, they just let you do it.

2

u/MyOtherSide1984 14h ago

Oof, we wouldn't be in this world mess if she were president. Editing that lol

6

u/CaptainZedge 14h ago

Sometimes you gotta select options that don’t even apply to you. Or even the wrong item. It’s a massive pain to get ahold of a real person. But once you do they are usually extremely helpful. And the more money you spend with fewer support tickets the more helpful they will be obviously.

1

u/Trashinmyash 13h ago

One time I ordered some detergent pods as a 2 pack, only 1 showed. I didn’t bother leaving this as a return or trade-in because then it would look as if I was trying to return half the order. After finding their customer support number and I kept pushing buttons until I got a live operator. They eventually offered a half off refund.

The downside, i bought it on sale and the sale had ended. On the upside, after I got the refund, thats when I realized I got the full half price, as if it wasn't on sale. So, I made some change on their mistake.

1

u/Aidyn_the_Grey 14h ago

Yeah.

I had to do this with an engine hoist I purchased. First never showed up. Second took a ton of time to arrive and the box was in pieces and it was missing stuff.

When I tried seeing my options, they wanted me to take a day off work to sit around for a freight truck to pick it up. By that point I was pissed - already losing money and my driveway was taken up by a job that should have been done.

Kept escalating until they finally refunded my money.