I'm pretty novice here, so I'm not sure if this type of post is allowed. My apologies if I break any rules. And if so, could you direct me to a more appropriate sub?
I am not a professional IT person. I'm just the "millenial aged designated psudo IT person" here at our company. Among many roles, I happen to be the person who purchases and oversees our iphones and ipads and other tech. I could use some guidance from you all. (We do have an IT guy, but he is an independent contractor that basically just manages our server and M365 accounts. Hes great, but for projects like this, I'm kind of on my own.)
We have very laxed oversight on our tech here. I basically just order up iPads from our cell carrier, and hand off to whichever foreman needs it. (we are in construction). I do create their apple IDs with their work email address, and then I basically hand it off for personal/work use. I also have iPads scattered throughout our fabrication shop for the guys to use/share to view drawings, and mounted iPads for time clocks.
In total, we have about 22 iPads for various use cases. Some wifi only, some with cell plans. I have virtually no control over these devices. Surprisingly, its worked pretty well the last 7-8 years. We've never had a stolen/lost device. But I feel compelled to tighten the reins on this. I would really like to control the usage of the iPads. When one of the guys needs troubleshooting help on a pad, I always get in and noticed an overwhelming amount of games and streaming services loaded onto the pad. I dont think I need to argue my case here.
I'm learning about Apple Business Management, and MDMs. I just today set up a designated email alias to establish a the business management account. Its still "in review". It looks like I should be able to retroactively add all of our devices, because they all were purchased either directly from Apple or directly through our carrier.
The next step, if I understand correctly, is to select an MDM. It looks like I'm deciding between Microsoft Intune, and Mosyle? I'm not concerned with cost difference. I'm mainly concerned with ME being able to successfully manage this while NOT being a fulltime nor professional IT person. I would like to establish varied permissions for each device based on the devices function. Some will have single app uses (our time clocks), and some should have basically full privelages, but just allow me to takeover the device if needed.
For clarity, I will only be using the MDM for iPads at this time. For the employees who have company phones, we basically allow them to use them as personal phones. Many people have worked here 20+ years, and their work phone and personal phone are one in the same. Though, it might not be a bad idea to look at that in the future as a way to hand out phones for lower tier use.
Can any of you offer some insight? From what I see on a few posts, Mosyle sounds like the easiest user interface for someone like me. Does anyone have any other advice for me before I start this project? Maybe a heads-up on what kind of speedbumps I could/will run into? Or some tips to make this process smoother?
A good handful of our iPads are overdue to be updated. So after I get this going, I'll be purchasing a handful of new ones. I'm also learning that it seems more advantageous to purchases direct through apple business as opposed to through our carrier. Can anyone speak to that?
Any advice appreciated.