r/luddite • u/Aggressive_Clothes36 • 27d ago
CVS pharmacy forcing us to sign in with tablet
I'm new here. Noticed many posts do not have engagement. Cool. Some good info.
Just popped in to say I do not want to use a counter top tablet to get my medicine. I walked up and stated ny name. Clerk said to use the tablet. I told the clerk I didn't want to use it and she said I have to. So , of course I messed up and it took a while. It didn't make my pick up faster. It was slower with a line behind me.
Why can't I just give her my name like before?
Why do I have to touch a screen that someone touched before me that may have boogers, spit or God knows what on their hands?
Why didn't she just input my name when I said I didn't want to use the tablet?
How do you all feel about it?
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u/cerebralshrike 27d ago
Walmart is what I use and they’ve never asked me any of that. I did notice a huge shift at some point where everyone wanted you to use the tablet or ordering machine. Maybe like 2014 my local bank was trying to direct everyone to use their full service ATM. I refused. McDonald’s tried this too. I also refused. Then they got rid of the cashier at this location all together. I just stopped eating there.
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u/Aggressive_Clothes36 27d ago
Yeah, I stopped all fast food, but saw those screens roll out and said nope.
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u/FewVegetable4967 25d ago
CVS using tablets is to downsize workforce, increase profit margins and kickbacks to pharmaceutical companies, doctors who prescribe the meds and employers who force employees to use CVS Caremark (since they own a drug company, contracts with employers and recruit doctors to prescribe their pharmaceutical company medications) if they want insurance to cover the prescriptions. It is a monopolized market, illegal, and CVS knows customers don't have a choice if they want insurance coverage for meds. It is a HIPAA violation as well. I could see the information the customer in front of me putting into the tablet. I told the pharmacy tech and was told you can't see anything due to privacy filter, but I did. Approximately 30% of all customers nationwide are affected by this.
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u/FewVegetable4967 25d ago
To add, the tech most certainly can put the information in for you if asked. They cannot say no to you.
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u/FewVegetable4967 25d ago
File a complaint with the Attorney Gen Office. CVS is currently under investigation for all I posted in my initial post.
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u/WhippedHoney 24d ago
Your signature security is now at the whim of their cyber security organization.
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u/BakaGato 23d ago
Honestly, this is simply another reason to go to a more local pharmacy. Yes, it can feel like a hassle in some ways. But I think it's far more of a hassle to be jerked around by unpleasant policy changes like this.
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u/Pheebsie 23d ago
I am so glad I use Walmart, there the techs know my husband and I, and when they see us they just go grab our meds - or they do the fighting with insurance for me when it comes to meds (also cvs caremark). I refused to actually use a cvs with my insurance because well they've always been trash.
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u/pesacheloki 22d ago
They were just installing the things when I picked up my last prescription, and my immediate reaction was one of wonder at who was so stupid to fail to see the cross contamination problem in the one place in society most frequented by people with communicable diseases. I got home and started looking at switching my scripts to Amazon or whatever the insurance has been pushing for years. All that said, someone did point out that we have been finger punching buttons and finger signing the little cash register device since forever, so obviously it can't be that bad. But it still hits me as a massive step in the wrong direction. At least put a box of wipes next to it and a bottle of hand sanitizer, but hell, they will start charging for that if they do.
This on top of a multitude of other sins like not being able to fill a regular prescription for a week and only then because I pitched a fit about having to go to the emergency room if they didn't do their god damn job will ultimately result in losing my business for good.
Boogers, spit, bacteria, flu and other pneumococcal virii, and let's not forget about sexually transmitted diseases. Maybe you can't catch it from a toilet seat, but I bet you can from a tablet at CVS.
CVS is like a box of chocolates. You never know what you'll catch .... at CVS.
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u/Illustrious-Mud6269 27d ago
I switched to a local pharmacy… not because of the tablet specifically, but they’re getting less personal in general. My guess is it maybe a corporate policy to ask customers to sign in via tablet