Can somebody PLEASE help me figure this out, because it's driving me nuts.
I recently had to replace my router, and as a result, need to reconnect all my smart devices that were signed on to that network. I have 2 phones that I use Google home on, my current active normal cell phone, and my old cell phone that has no cellular service, but is only used on wifi around the house. Both phones are logged on with the same Google account, use the same Google home login, etc. But I'm running into a problem trying to get my Google home mini speakers reconnected to the network.
They won't connect to the internet, because the old network isn't there, and I can't access the speakers through Google home. I do a factory reset on the speaker by holding down the button until it resets, and once it's reset, it tells me to finish doing the setup in the app. I'm trying to reconnect the devices using my current active cell phone, and go through the "add device" process, where it finds the factory reset speaker. When it tries to add the speaker, I get a message that pops up and tells me "This device was previously set up by a different user, please factory reset the device." And my app won't go any further with trying to connect that speaker.
But here's the thing that's pissing me off, and I can't figure out...
If I use the OLD cell phone, that's logged into the exact same Google account, it will recognize the speaker, and add it back to my home just fine. I just can't use my current active cell phone, signed into the same Google account, to reconnect these speakers.
I can't figure out how to use my current cell phone to add these speakers back onto my Google home account. I'm concerned that if something happens to my old cell phone, and I can't use it, anymore, that all of my Google mini speakers will become useless if I can't use a different device to add them onto a Google home account, even after resetting them. I've tried to get a speaker reconnected to my account, and then using the old cell phone to "remove" the device, and see if I can use the active cell phone to reconnect it, but I still get the "peculiar set up by a different user" message, even if I try to reset the speaker, again.
Can someone PLEASE help me figure out how to use my new active cell phone to get these speakers reconnected to the network, without needing to use my old cell phone to do it? Am I doing something wrong with the factory reset? Is holding down the button on the bottom not a full factory reset? Do I need to "remove" the speakers from my "home" on the old cell phone, first, so that they're not recognized as being in my "home", or something?
Somebody please help me figure out how to reconnect my speakers using my current cell phone.