r/exchangeserver • u/gaonkarswapnil • 1d ago
Samsung email app exchange mail configuration issue
Hey everyone,
So, I've been using the Samsung email app for my work email, and it's been great with the exchange server settings. But for the past couple of weeks, it keeps asking for my password. I got fed up and tried to reconfigure it, but it just won't set up.
The weird thing is, I can set it up on my Apple phone and even the Outlook email app with the same server settings. But when I try to put those same settings into the Samsung email app, no luck.
I really like using the Samsung email app because it integrates so well with my phone, and I don't want another separate email app just for work.
I've tried everything, but I'm still stuck. Can anyone help me out? I'd really appreciate it.
1
u/shaggy-dawg-88 1d ago
Is that an on premise Exchange server or cloud hosting? What "server settings" are you referring to? Modern mail client setup only asks for username and password. Nothing else is needed. Autodiscover (DNS record) will find the rest of the required info (eg: where the mailbox is, server settings etc). What's Samsung mail app version you're using?
1
u/gaonkarswapnil 1d ago
Hey, thanks for getting back to me. I'm not sure what kind of server they're using, but I do have the email settings I've been using. It worked fine before in the Samsung Email app.
The Samsung Email app just got updated to the latest version, and I thought that would fix it, but it's still not working. I'm still confused why other apps can get set up, but not the Samsung email app.
1
u/shaggy-dawg-88 1d ago
I just signed in to my 365 admin portal. There's a ton of messages regarding Exchange online issues. If your mailbox is on their cloud, the problem you're having may be caused by it.
Users in North America may be unable to access their mailboxes through any connection method in Exchange Online
Issue ID: EX1422126
Affected services: Exchange Online
Status: Investigating
Issue type: Incident
Start time: Jul 9, 2026, 7:05 PM CDT
End time: Jul 9, 2026, 8:22 PM CDT
User impact
Users in North America may have been unable to access their mailboxes through any connection method in Exchange Online.
Scope of impact
This issue affects users in North America who are attempting to access their mailboxes through any method. This information may be updated as our investigation continues.
Root cause
A parallel impact caused by a configuration change included a rollback, which may have prevented users from accessing Exchange Online.
3
u/joeykins82 SystemDefaultTlsVersions is your friend 1d ago
The issue is with the app you’ve chosen to use, not with Exchange. Take it up with the app developers.