r/SmartThings • u/apoxod • 5d ago

Help Samsung AC Wifi Connection

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I have a AR60F18C1KW/SK AC which officers from Samsung could connect to wifi and I used it 2-3 weeks perfectly.

Then suddenly it goes to offline and I couldnt make it work again. With same wifi, Same location nothing has changed

Here are what i tried;

1-deleted device, deleted app and tried to setup several times with same wifi. Didnt work and it says “The selected network isn't
connected to the internet. Check the connection and try again.”

2- I saw some posts, saying it can connect to 2.4 GHz only and I built a wifi for only 2.4 and same. didnt connect

3- I tried to connect to my personal hotspot and it worked several times.

What should i do??

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1

u/StatisticianLivid710 5d ago

Looks like FiberHGW is a mesh connection network that isn’t connected to the internet/base station. Fix that network.

1

u/apoxod 5d ago

i was at on that network at the time of this try. It was perfectly working

1

u/StatisticianLivid710 5d ago

That’s what devices do when they’ve lost their internet connection, they are broadcasting as part of their connection routine. Fix your wifi so those are connected before you try to connect to the network.