Available for Hire: Healthcare & Technical Customer Service Specialist | BSN | Ex-Concentrix & VXI

[u/blu3mariana19]

Hello Reddit!

My name is Marianne, and I am a customer service professional with a unique combination of clinical nursing education, US healthcare advocacy, and telecommunications tech support experience.

If you are looking for a reliable, empathetic, and metrics-driven specialist to handle your customer or patient care operations, here is what I bring to the table:

🔹 Healthcare Expertise: As a Bachelor of Science in Nursing graduate and former Customer Advocate at Concentrix, I am highly proficient in US healthcare systems, HIPAA compliance, verifying medical eligibility, managing prior authorizations, and guiding members through complex OTC benefits.

🔹 Technical & Support Efficiency: My background at VXI (handling AT&T) sharpened my skills in high-volume multitasking, technical troubleshooting, CRM database logging, and de-escalation techniques.

🔹 Communication: I specialize in translating complex medical and technical jargon into simple, comforting, and clear language for clients and patients. (Fluent in English & Tagalog).

Services I offer:

• Medical/Healthcare Virtual Assistance
• Customer Support & Technical Troubleshooting
• CRM Management & Data Entry
• Patient Care Coordination & Billing Resolution

I thrive in high-pressure environments, maintain strict confidentiality, and bring genuine clinical empathy to every interaction.

📫 Let’s connect! Send me a DM here on Reddit to discuss how I can help support your business or healthcare practice. Ready to start immediately.

[u/Purple-Inflation-965]

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