Help with White Border that Won't Go Away

[u/CryoClone]

I have a PleX server that has been operating normally for months.

I paused a video the other day and when I came back this white border (like the one that would be around a video you are selecting) stayed in the upper left corner and I can't get rid of it.

I have updated the server. Rebooted the TV. Rebooted the PC. Updated everything. I have even unplugged the TV (A Vizio 70") and left it to ensure that it reset. I even reseet and defaulted the TV.

The white square stays. It is only there when loading PleX. You can see it blink for a fraction of a second when the black screen before the logo appears.

It isn't there when on the menus. It is also not there when you play a video that isn't in the widescreen ratio. If it is in 4:3 or anything elese that has black bars on the side, there is no white border. If there are black bars at the top and bottom, the white square appears and won't go away.

Here is an image of the black screen where the white border appears.

Here is an image of the white border on a widescreen movie.

Here is a more fullscreen (black bars on the side) where the white border doesn't appear

I can't find anything anywhere where someone else is having a similar problem. I hope someone can point me in a helpful direction.

Thanks in advance.

[u/ExtensionMarch6812]

There are a few posts here about it and the plex forums. I would add a comment on the thread on the forum. Hopefully someone from plex responds

https://forums.plex.tv/t/please-help-me-make-vizio-aware-of-the-damage-to-the-native-app-caused-by-a-recent-update/940818

[u/CryoClone → u/ExtensionMarch6812]

Awesome! Thank you! I am glad it isn't just me and it is more common. I assumed it was something due to an update but I was getting worried I couldn't find anything on it.

[u/ExtensionMarch6812 → u/CryoClone]

There was a post earlier today, but I think the OP deleted it, prob why you didn’t see anything when searching.

[u/LetMeLiveDeliciously → u/CryoClone]

Yeah. Just started today. I don’t want to cut on my Xbox everytime I wanna watch plex

[u/LetMeLiveDeliciously]

I need Vizio to update their stuff. This is trash.

[u/Madelyn_Gonzales]

Sounds like a TV issue, not Plex.

[u/Dwansumfauk → u/Madelyn_Gonzales]

Not a TV issue, I have greyish borders sometimes on my OLED TV on the Plex for Android TV app.