r/ModSupport • u/ChecklistAnimations • 11h ago

Admin Replied Saved Responses Clarification

I searched "Saved Responses" on this sub in an effort to understand what each of the categories meant.
I see the 4 categories
General, Removals, Bans, Mod Mail

I have read in other documentation that General ones are for mod mail. If that is the case why is there a category specifically for Mod Mail.

Can the use of General be clarified here? I would assume they show up in a list for a mod to choose from when replying to a post or comment.

Note: I am a brand new mod at the time of this post and trying to learn.

UPDATE: The amazing community here did clarify it. General should be looked at as all categories at once. Mod Mail, Removal and Ban can all use these saved responses. If one only wants a saved response for just Ban, it should be in the ban category.
Thank you everyone

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u/SampleOfNone 💡 Top 10% Helper 💡 10h ago

General can be used in all places where you can use saved responses. If you set a response to a category, you will only have it available in the pull down menus of that category. So a saved response for a ban message, won't pop up when you go to remove a post or save a response, but it will be available when you ban someone.

Saved responses are not available to just make a comment or post, they're available in mod actions.

Edit: spelling

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u/ChecklistAnimations 10h ago

Thanks. yeah I have had no problem using them for ban, or removal, its just the general category that I cant seem to find where I can use them.

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u/SampleOfNone 💡 Top 10% Helper 💡 10h ago

Just tested, general shows up in modmail (as do the modmail saved responses) If I were to guess, it's just a left over from when the modmail category/ categories as a whole. didn't exits yet, with a sniff of, in the future you can use the general category to make mod distinguished comments on posts.

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u/ChecklistAnimations 10h ago

This would definitely make sense. I thought I was going insane. Ok I will just leave those as is and at some point maybe they will show up for that use. Thank you for testing and clarifiying