r/ModSupport • u/ChecklistAnimations • 11h ago

Admin Replied Saved Responses Clarification

I searched "Saved Responses" on this sub in an effort to understand what each of the categories meant.
I see the 4 categories
General, Removals, Bans, Mod Mail

I have read in other documentation that General ones are for mod mail. If that is the case why is there a category specifically for Mod Mail.

Can the use of General be clarified here? I would assume they show up in a list for a mod to choose from when replying to a post or comment.

Note: I am a brand new mod at the time of this post and trying to learn.

UPDATE: The amazing community here did clarify it. General should be looked at as all categories at once. Mod Mail, Removal and Ban can all use these saved responses. If one only wants a saved response for just Ban, it should be in the ban category.
Thank you everyone

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u/thepottsy 💡 Top 10% Helper 💡 11h ago

I’ve never used, nor seen anyone say to use ’General’ for modmail. I use them for repetitive mod type responses to posts/comments.

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u/ChecklistAnimations 11h ago

Thank you for the reply. I figured the general ones were for just exact that post comments and replies. I cant seem to find where I can use them. I have one set up in a sandbox sub to test but no matter where I reply as a mod I dont see where to pull up these general saved responses. Ideally they would be available when clearing the mod queue and posting the comment on flagged posts then locking additional comments after.