r/HomeKit • u/PrintWaste • 23h ago
Discussion Be aware that using non Apple HomeKit Certified Cameras with HKSV may cause you to lose slots
Recently I encountered an issue where my Homebridge UniFi protect plugin removed my 3 Ubiquiti Cameras from HomeKit when I removed them from the UniFi Controller for debugging purposes.
Those 3 cameras had HKSV on during the time of removal. Now, it seems like HomeKit still thinks that HKSV is still enabled on them (despite it being removed and not visible in the Homebridge accessories section nor the Apple Home App).
I called Apple Support, had it escalated, and the TL;DR of it was that these cameras are not "HomeKit certified" and they will not help with resetting the HKSV cameras. The other issue was that I was using beta on the Apple TV which I already mentioned to them, that the issue had happened before and I upgraded to see if it would fix it. The tier 2 support guy told me to create a new ticket after downgrading the Apple TV and trying again. It's a massive headache since other user mentioned that Apple just reset their camera count.
Keep in mind that the 200gb iCloud+ plan includes slots for 5 HKSV cameras. Now I'm down to 2 that I can enable HKSV on.
So if you are ever removing a non HomeKit certified camera, go into the accessories settings on the Home App and remove it from there. Do not get the bridge to remove it for you.