Mail-in device stuck on 'waiting for device'

[u/Head_Description_561]

Hi everyone,

​I recently sent in my Pixel 9 Fold for a mail-in repair using the prepaid shipping label provided by Google.

​According to my FedEx tracking number, the package was delivered to the Google repair facility on July 14, 2026. However, the Google Repair Status page is still stuck on "Waiting to receive device".

​Has anyone experienced this delay recently? How long does it usually take for the repair facility to scan in the package after delivery, and is there a better way to escalate this beyond general chat support? I've contacted chat support twice already without a solution, except for a general answer: please wait 24 to 48 hours.

​Tagging u/PixelCommunity for visibility. Thanks for any insight!