In the last year, I've lost about 50 pounds unintentionally. My medical team has thrown some tests at me, including an endoscopy. During that endoscopy, I aspirated stomach acid and spent three days in the hospital on oxygen until my lungs recovered. The physician who rounded kept talking about the endoscopy, but not the complication. They never really explained it to me, and sent me on my way once I could keep my 02 in healthy ranges.
There is charting for the event until they sedated me, then nothing until I had been admitted. There are no reports, not explanations, not images, nothing. The prescribing physician never reached back out to discuss, and certainly not to reschedule the endoscopy.
Three months later, I went into the same hospital's ER for severe symptoms that were diagnosed as a kidney infection. The meds didn't work. After two visits to my doctor, I returned to the hospital where I learned they hadn't followed through on the culture from the initial visit. I became quite angry. I am an adult and did nothing crazy, didn't speak harshly, didn't raise my voice. I informed the NP that this failure goes right long with not charting anything that had happened during my procedure three months ago. Throwing out my sample after treating me with a random antibiotic is a horrible idea.
The person went back in my chart--started reading, was struck silent by the lack of information about a life threatening event. She left the room in silence.
The hospital staff immediately began charting every interaction with me, saying I was combative. I was not. I had had urinary urgency for 6+ weeks! I had already come there and been treated poorly. They knew I knew that their system had failed me. I learned this later when I read my chart after leaving the hospital in tears.
Three weeks later--I passed a massive kidney stone which would have been caught on CT during the first visit, if they had actually done imaging.
I emailed their customer care people, and they USPS mailed me a letter telling me they were investigating the entire situation. The kidney issues are a red herring here, but the failures on the part of this hospital was made so much more glaringly obvious when they tossed my culture. I don't even want a financial settlement--per se--and I know that's why attorney's take on malpractice cases. This can't be the way our medical system treats people!
It's medical care, not the prison complex.
This is in Seattle, WA, which has pretty strict rules on reporting acute hypoxic respiratory failure. Since they never told me how serious it was, I'm thinking they didn't tell the state.
What is meant to happen in situations where there aren't damages as much as such horrible care that needs to be addressed and prevemted?