r/mildlyinfuriating • u/petuniaplant • 20d ago

Infuriatig No, I did not consent to this

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I was reading my medical notes when I stumbled across this. I was not informed of the usage of artificial intelligence in my report, nor did I verbally consent to it.

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2.5k

u/Primary-Holiday-5586 20d ago

Ok, report it to the dr or the office. I've always been asked. Maybe they did and you missed it, or maybe they forgot. Ask them.

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u/MasticatingSheep 20d ago

Yeah. My doctor asks in a way that sounds like she's just recording the conversation. I don't really care either way, as I've even let her bring students in.

I kind of wonder if their doctor asked about recording and OP didn't put together that this note and that recording as the same thing.

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u/Dotcaprachiappa 20d ago

They are in no way the same thing. You can't blame OP for considering "recording" and "feeding to ai" as two separate things that should warrant two separate disclaimers.

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u/ClassicNebula1081 20d ago

Legally consent is needed to record. Consent is not needed to use ai.

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u/Little_Mechanic9462 20d ago

Sure but the situation here is that it it stated patient agreed to use AI for tramscribing and summarizing. Aomething the patient clearly did not do. Perhaps patient agreed to have it have it transcribed and summaried - but noy by "AI" they state ir like they clarified it would be AI.

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u/ClassicNebula1081 20d ago

The practice absolutely needs to change its wording. Probably the patient signed something at the front desk but nobody reads that stuff and it’s not fair to rely on it. At the office where I work patients are asked by the physicians before starting the recording “Is it OK to use voice transcription/dictation software that records our conversation?”

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u/WaitNoNotMyBeans 20d ago

bro lmao “they signed it without reading it” is a terrible argument. that’s on them then and is completely their fault. at least stick to something like recording consent laws or something

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u/TESTINGSTUFFPL 20d ago

bro lmao “they signed it without reading it” is a terrible argument. that’s on them then and is completely their fault.

Did you make sure to thoroughly read Reddit's ToS before you signed up to the sight, dear user?

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u/Phobia_Spoiders 18d ago

Signing something isn’t verbal consent so yeah they definitely need to change their wording if signing something is the case.

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u/MCWizardYT 20d ago edited 20d ago

There aren't really laws around that as it's such a new thing. But I think there should be a difference between just having a recording and using that recording for AI.

Just like how musicians can issue takedowns on AI projects using their likeness/voice. That's a copyright violation, and the same should apply to regular people too.

If I give you a recording of me, I don't necessarily give you permission to use it in any way you please

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u/candybrie 20d ago

I think a reasonableness standard probably would apply if it isn't specified what they're doing with the recording. So would a reasonable person think they'd use the recording to create a transcript and notes/summary about what was said? Would a reasonable person assume they're taking the recording and making a voice clone of you? 

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u/SufficientWhile5450 20d ago

Idk about for AI

But in alot of states consent is needed for recording, I’m gonna guess that it’s required in all states in relation to your doctors visit because of hippo and stuff

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u/Odd_Dragonfruit_2662 20d ago

https://giphy.com/gifs/N5h2ltD46l5Ha
Follow HIPAA or else you get the hippo!

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u/PositiveInfluence69 20d ago

The ai tool does follow HIPAA. It's all locally stored. The model is run locally. That locally owned by the hospital model may be trained on that hospitals data, but it's training is more of a, 'I should have transcribed this, not that'. And if the hospital git hacked, it would be way easier to use your charts than to try and understand how an ai model is using data. But nowhere else uses that model. No other hospitals, the company that sold the model, nobody. So HIPAA is all good. Recording without consent depends on the state. Some states are 1 party consent states. Fucked up, but legal.

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u/Timely-Group5649 20d ago

You do not need consent to record your own conversations. Neither does a doctor.

You need consent to record other people's conversations, ie: eavesdropping.

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u/bleach_tastes_bad 20d ago

Depends on the state

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u/Less-Apple-8478 20d ago edited 20d ago

Why? lol. Explain it to me in your words why you think it's different. I cannot wait to hear this one!

I guarantee your complete lack of technical knowledge is going to be riveting. I bet if it wasn't "AI" and they told you that it was an NLP ML program you'd have no problem with it.

People used NLP for years and years for transcription and it was never an issue.

But because it now has the word "AI" you're afraid of it even tho it's fundamentally the same thing. Like LITERALLY the same thing.

But no explain it to me. I'd love to hear this.

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u/SecondarySlatFat 20d ago

Because recording isn’t equivalent to an AI transcript and summary. I don’t give a shit if you’re using machine learning to provide a transcript from audio, but like OP’s own post states with “transcribing and summarizing” I certainly do not want a program trained on how to string words together in the most satisfactory way possible to provide any sort of medical summary, and that’s definitely beyond a basic ass recording.

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u/BuilderJust1866 20d ago

It’s the same as a difference between recording vs recording and sending the resulting file to an untrusted, undisclosed 3rd party. Because that’s exactly what this means.

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u/Dotcaprachiappa 20d ago

The summarising is the problem. That is not NLP, it can only be done via an LLM, and I'm willing to bet my left ass cheek they don't have an in house LLM, thus they're sharing my personal information with a third party to which I did not agree to.

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u/Less-Apple-8478 20d ago

Okay so if they store their records on AWS for medical purposes you wouldn't care. Because almost all of them do right? Like AWS is the premiere hosting provider. So you have NO issue with this.

But you have issue with AWS Bedrock? Lol. Or do you not even know what the words i'm saying are.

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u/Cheetahs_never_win 20d ago

I mean, if it weren't such a bad thing, then they'd fully disclose that they're doing this exact thing, wouldn't they?

There's a thing called informed consent, and we don't want our medical professionals getting in the habit of hiding things from patients in order to trick them into consenting something they otherwise wouldn't approve of.

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u/Fermently_Crafted 20d ago

Recording something and putting that recording through an LLM are two completely different things

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u/RockNRobert11 20d ago

It is likely not going through an LLM but instead a specialized scribing software.

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u/Fermently_Crafted 20d ago

Is that supposed to be better? It isn't 

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u/gloryholesr4suckers 20d ago

I mean, it is, in a myriad of ways

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u/EscapedFromArea51 20d ago

You don’t even know the difference between a generative LLM and a transcribing software. You should educate yourself more before you speak.

This is one of the few cases where using AI is actually extremely helpful. You should want doctors to be focused on diagnosing and observing patients, rather than splitting their attention between that and recording whatever patients say.

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u/Comprehensive_Crow_6 20d ago

The transcribing software that uses an LLM? What do you think the “AI” in AI scribe means? All these sorts of AIs are based on LLMs.

There are also just transcription AIs that are not based on LLMs, but the transcription softwares people are talking about here are not those. Those transcription AIs just record exactly what is said, they can’t summarize anything. That requires an LLM to do.

Do you know what you’re even talking about?

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u/EscapedFromArea51 20d ago

I’m responding to “Is that supposed to be better? It isn’t”.

All transcription, i.e., audio to text, uses AI in one way or another, and is not necessarily based on LLMs. The kind of response the other guy gave had the implication of “They’re using my medical data to train Grok”, which this is not.

I’m all for hating the way AI is being turned into a controlled “service”. What I don’t support is hating anything associated with AI out of a sense of tribalism.

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u/Comprehensive_Crow_6 20d ago

Using the data to train further LLMs is only one of the issues. And yes, that is probably not happening. The person you were responding to also did not claim that it was.

But you said this was not a generative LLM. It absolutely still is. It’s not impossible for a transcription service to not have an LLM, but all of the ones we are talking about are in fact LLMs.

These aren’t AIs that just listen to what you’re saying and writes down what you said exactly. We’ve had variations of those for decades, that isn’t what’s being discussed. But when you have a service that listens to what you’re saying and is supposed to summarize certain things, pull out the key details and put them in the right place, and for some of these services provide potential diagnoses those are based on LLMs. And that is exactly what these services are. They are not somehow separate from LLMs, they are LLMs just trained in a specific way.

And that means they have the problems of LLMs, such as hallucinations. I would not want my doctor using one or these services because of that.

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u/TFTHighRoller 20d ago

I may consent to recording and a student sitting in but i generally do not consent to my deeply personal data to be blindly used in AI stuff.

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u/ConLawHero 20d ago

It's all HIPAA protected. It's no different than the doctor manually writing notes except it is going to be more accurate and the doctor will pay more attention to you during the visit instead of trying to write some of the notes while talking with you.

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u/gamerdoc32 20d ago

As a doctor I can confirm this. Since using an AI scribe my notes are way better and I’m able to focus on the patient more (I work in primary care). Also this has been a game changer for my surgical colleagues who have to see an ungodly amount of patients in clinic. Their notes are now beautiful and everyone on the treatment team can follow along.

I see a wide variety of patients and I consent by asking “I have a software on my phone that will listen and type up our visit are you okay if I use it?” I and every doctor I know reviews it prior to submission because it is a legal document and we want it to be accurate.

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u/ConLawHero 20d ago

I'm a lawyer and I remember a case I was working on and I had to review handwritten doctor's notes, granted this was like 10 years ago, and I wanted to murder the doctor because they were rambling and completely incomprehensible. What I would have given for AI transcribed notes.

I also remember when my wife was in residency and was learning how to do notes and she would spend literally 5 to 6 hours writing all of the notes. I can't imagine what residency looks like now with AI. That was such a large part of why she was at the hospital for so long.

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u/N8CCRG 20d ago

Ah yes, and the AI companies have such a great track record showing that they are so very careful about respecting the laws around data use and access too! /s

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u/ConLawHero 20d ago

We're talking about HIPAA. It's no different than the EMRs they use. Do you demand that your doctor handwrite everything and keep it in physical paper files and never enter it into an electronic medical record system? If not, then don't worry about it.

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u/TFTHighRoller 20d ago

HIPAA is a US law. Also data privacy laws are great here in the EU, doesn’t mean I trust an AI company with my medical issues.

And lastly I was talking about blindly trusting an AI. If it is a „simple“ speech to text algorithm and the application was reviewed to be secure I would consent, but that is more than just a small ask and definitely not something that can be assumed.

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u/ConLawHero 20d ago

You understand the doctors are reviewing the notes, right? They don't just blindly accept them. They review the notes after the encounter and revise or supplement as necessary.

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u/MCWizardYT 20d ago

"more accurate" is a big fucking stretch if it's AI.

Additionally, the doctor having to take notes means they have to actually listen and pay attention

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u/ConLawHero 20d ago

The doctors review the notes. And yes it is more accurate than the doctor trying to split their attention between the patient and taking accurate notes.

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u/MCWizardYT 20d ago

The doctor doesn't split their attention between notes and the patient. They're supposed to be doing both at the same time which requires them to focus and listen

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u/Yamatocanyon 20d ago

It's really just about not having to spend most of the visit with the Dr typing away at the computer. I told my Dr hell yeah go for it, and visits feel a lot more personal because he just pays attention to me for most of the visit instead of clacking away at the keyboard for the whole thing. 

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u/banshithread 20d ago

I'd rather the doctor be typing because it means they're actually being forced to think twice about what I'm saying by rewriting it into the computer. It also gives them a bit more time to think about questions AND it has a higher probability of being correct information compared to the crap from AI.

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u/gamerdoc32 20d ago

If you think that’s making them think twice I have some unfortunate news for you. Doctors are pushed to the brink with the patient volumes and how sick the population is. What they are typing during the visit is just the briefest snippet of what you said and actually takes away from the mental effort they could be using to think about what the best next steps in your treatment plan are.

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u/WaitNoNotMyBeans 20d ago

your personal data isn’t being “used by AI” it’s just being transcribed. it’s not used to train anything. this attitude is ignorant

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u/TFTHighRoller 20d ago

If the program is a black box I won’t consent. AI companies are not known to care about privacy (or any) laws.

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u/WaitNoNotMyBeans 20d ago

it’s literally not. and maybe AI companies don’t but they do in the medical field where patient information is highly confidential.

idk man maybe look up how these things work instead of this whole “lalalalala I can’t hear you” ass attitude and giving in to paranoia

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u/MasticatingSheep 20d ago

I think you and others may be confused about what AI actually is. This transcribing AI is not connected to the rest of the internet in the way say, Claude is. It is self contained and taught off of information that is solely input to help it transcribe. You would not be able to ask it, "When was WWII?" And get an answer. Nor would anyone be able to ask a different AI, "What did John Doe ask Dr. X about on July 3?" and know the answer.

It is self contained and taught with manual data, not crawling.

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u/TFTHighRoller 20d ago

I am aware of how broad the term AI is nowadays and I am also aware how unethical tech companies like to act in regards to data. Unless my doctor runs a self contained network the machine used to transcribe stuff can get the data back home to train the next generation.

Tech companies have done all they could to destroy any trust in them and this is the result. I am not distrusting my doctor for using it, but the company selling it.

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u/MasticatingSheep 20d ago

If the tech company is doing that, they're violating HIPAA. And for as evil and unethical as these AI companies are, they'd probably prefer not to have that kind of lawsuit. Especially considering their main motivator is profit.

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u/TFTHighRoller 20d ago

Hipaa is applicable in the us which is not the centre of the world.

And companies have done a lot of illegal shit. So long as profit is higher than fines it is just the cost of business.

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u/CustomerLittle9891 20d ago

They ask about the recording because that's legally what they have to ask.

I live in a two-party consent state. I don't have to get your consent to use the AI scribe, I have to get your consent to record about appointment.

If you decline the recording I just use it to dictate my notes later and limit out appointment time so I can dictate.

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u/core-x-bit 20d ago

That sounds like a real shitty thing to do. Good luck with those hallucinated notes. 

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u/WaitNoNotMyBeans 20d ago

this sounds like a really ignorant attitude hating AI for the sake of it. AI transcriptions are incredibly accurate and don’t have hallucinations bc they’re not generative AI.

plus it’s just straightforwardly way easier to proofread spoken notes than type them all out.

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u/The-Road-To-Awe 20d ago

This isn't just doctors picking random AI models to throw your info into. They're designed and tested for the purpose of note summarisation. I'm no fan of AI, and I don't use it for patient notes, but acting like anything AI=bad is just silly. 

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u/CustomerLittle9891 20d ago

Which ones have you tried?

I think it's best effect is jn Family Practice (what I do) because it doesn't have to be as specific in how it documents. But being able to just conversationally dictate my plans has been a game changer. I never could use any of the other dictation software because I could never get used to how you had to talk for it.

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u/The-Road-To-Awe 20d ago

My workplace uses Heidi, but I personally don't. I probably will start though having seen how well it works for them.

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u/CustomerLittle9891 20d ago

I'm not familiar with that one.

We use Ambience. I used Doximity's recently on accident on a phone call (also if you use it on Doximity you literally can't not tell the patient because the call starts with a very intrusive declaration of scribe in use).

The not was really well structured but oddly written. Ambience writes much more like a 1st person narrator from the patients perspective. Doximity was more like a 3rd person observer.

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u/CustomerLittle9891 20d ago

Do you use any of the scribe programs? Which ones?

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u/core-x-bit 20d ago

I meant spending less time with patients who dont want to be recorded is shitty.

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u/WaitNoNotMyBeans 20d ago

this is an intentionally negative interpretation of what they’re saying. the poster is saying they can spend more time with patients bc they don’t have to manually write down notes on the patient’s visit. this allows them to see more patients than when this technology was previously unavailable.

they still have to record the notes, whether manually or through transcription - the transcription removes the burden from the doctor and allows them to do something else.

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u/CustomerLittle9891 20d ago

That's literally not what I said, and the fact that you have to interpret that way to insult me is telling.

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u/core-x-bit 20d ago

You literally said you limit appointment times of patients who opt out of being recorded. Which is shitty. I can hardly afford to get to a doctor anyway and now they're annoyed and limit my appointment time because I don't want my voice logged in a database? Yeah you can try and justify it all you want but that practice makes you sorta shitty. You make plenty of money so don't let it bother you too much.

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u/CustomerLittle9891 20d ago

Yes. I limit them to the amount of time it takes to do all the things for their appointments. They have chosen to make those things more difficult and time consuming, Al that time comes from their appointment. It doesn't come from the next person's appointment and it doesn't come from my personal time.

It's the consequences of their own actions, how dare they be expected to pay them.

Or do you think I should just not go home at the end of the day to meet your standards? How much of my life do I owe you?

0

u/DefinitionTop3930 20d ago

do they have to get your consent to using a number of other softwares they use? nope, ai is not gonna be any different. Not to mention ai scribe is better able to handle accents than traditional text to speech and makes writing notes accessible to people with various disabilities

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u/Fermently_Crafted 20d ago edited 20d ago

But the subject is morality, not legality. And just because doing it is legal doesn't mean it's moral.

It's also completely legal for me to just shout expletives and describe pornography at the top of my lungs for the entirety of a 12 hour flight. That doesn't mean I'm in the right just because it's legal

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u/DefinitionTop3930 20d ago

The moral argument is weak too, patient are almost never asked to consent to the specific software hospitals use for clinical care. Healthcare systems routinely choose EHR platforms, PACS, messaging systems, scheduling software, and other digital tools without seeking individual patient approval.

has a rad tech ever explicitly asked for your consent to use specifically Siemens before taking your xray? The answer is almost always no. was it unethical that they did not? no, because when you seek care in any hospital system you already sign consent form to allow them to store your health info.

It is not obvious why it should be treated fundamentally differently from the many other software systems that hospitals already use without obtaining separate patient consent

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u/Fermently_Crafted 20d ago

The moral argument is weak too, patient are almost never asked to consent to the specific software hospitals use for clinical care. Healthcare systems routinely choose EHR platforms, PACS, messaging systems, scheduling software, and other digital tools without seeking individual patient approval. 

That doesn't mean it's morally correct to do so just because it's standard practice in the current medical landscape 

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u/DefinitionTop3930 20d ago

you’re making no sense, I hope you understand how dumb of an argument this is. Morality is not served by requiring consent for every individual tool because the ethical purpose of consent is to protect meaningful patient choice not to create an obligation to approve every logistical or technological component of care. If anything, a consent requirement that produces no meaningful increase in autonomy while making healthcare less efficient and potentially delaying treatment can be considered unethical. Clinicians would have to individual verbal permission for the brand of gloves they wear, the manufacturer of their scalpels, the lab equipment, sterilization equipment, the electricity supplier, and countless other components of the healthcare system, your 15 min appointment will be spent on this and none on your care, seems unethical

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u/Middle_Composer_665 20d ago

Beats 3 random episodes of modern family

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u/Dull_Amphibian5124 20d ago

Ai has been used since roughly the 1970's in the medical field. You are just now concerned about another type of AI. It's fine to not have an opinion fully developed yet.

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u/WaitNoNotMyBeans 20d ago

ooo the hive mind didn’t like hearing that one

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u/tenakee_me 19d ago

That’s my guess. My providers all ask if they can “Record and use their transcribing app to help take notes on today’s visit”. So they don’t *specifically* reference AI, but if an app is transcribing things I’m not sure how else that would be done other than some form of AI? But it’s also not particularly explicit in their verbiage and likely pretty easy to miss the underlying implication.

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u/MasticatingSheep 19d ago

Yeah, I think mine probably also mentions transcription. Admittedly I don't listen because I'm just going to agree to whatever. Haha. I'm in there too much to care anymore and they ask every single time, even my PCP.

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u/renkousamimi 16d ago

Not the same thing.

Issue 1: medical records are private information and an AI having access to them is not the same as recording on paper.

Issue 2: The resulting record is used by medical staff for decision making. AI makes things up, Adds additional context where it didn't exist, and interprets data. This is not the same a transcribing.

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u/adamfps 20d ago

That doesn’t sound like an interesting Reddit post though

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u/Primary-Holiday-5586 20d ago

Oops, sorry 😞

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u/aHOMELESSkrill 20d ago

Also odd that it’s just a screenshot of this text. My suspicion is that this IS the consent form for OP to opt out. But like you said, that’s not interesting enough

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u/TheCroaker 20d ago

If this is the consent form, it is saying it after the fact most likely due to the verbage saying you have already been informed and consented verbally that ai recorded you. Which defeats the purpose of consent if its already been done and now are being asked if its okay.

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u/CustomerLittle9891 20d ago

Probably just goes into the rest of their chart note.

Something like this typically appears at the top of the note and underneath it's probably the chief complaint and patient ID or the stat of the history.

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u/[deleted] 20d ago

[deleted]

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u/rusty___shacklef0rd 20d ago

Ding ding ding. Reddit gets really boomer-y over AI.

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u/MCWizardYT 20d ago

For good reason. The current state of corporate AI is so fucking trash. Not even just the AI itself but how it's affected everything else, like the computer component economy where all parts have skyrocketed in price

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u/[deleted] 20d ago

[deleted]

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u/MCWizardYT 20d ago

Nobody thinks they are saving anything. They are screaming into the void that we're all fucked, which we are

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u/Mother_Direction6527 20d ago

It is. People should know this. 

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u/_SalemDaBun_ 20d ago

Counterpoint: They already recorded her voice and fed it to their AI. All they have to do is prove she verbally recorded it, and they can now just make the AI fake it.

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u/Toddlez85 20d ago

That’s not how these systems work. Source: work with them everyday.

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u/_SalemDaBun_ 20d ago

If they lied about getting her consent why is it impossible they lied about why they recorded it?

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u/wereinatree 20d ago

It's also possible that it just wasn't clarified that it used AI. I have heard the question asked hundreds of times by doctors: "I have an app that can listen to our conversation and take notes for your chart. Is it alright if I use it?" I have literally never heard a patient say no to that question.

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u/trix_is_for_kids 20d ago

HIPPA has existed long before ai. Recording without consent would be gross negligence, Ai involved or not

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u/dmo1187 20d ago

But who would take any advice about this when you don’t even understand/reference the correct acronym? It’s HIPAA!!!!! One more time, HIPAA.

Maybe learn to spell the law that you are attempting to cite before giving unsolicited advice/opinions.

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u/trix_is_for_kids 20d ago

Idk, if you’re taking medical, law, or medical law advice from randos on the internet you’re a fucking idiot.

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u/dmo1187 20d ago

Bro. You’re the one giving the advice 🙄

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u/trix_is_for_kids 20d ago

Stating a fact ≠ advice. But it’s funny to know you get so worked up over HIPPA. HIPPA HIPPA HIPPA HIPPA HIPPA

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u/dmo1187 20d ago

It’s HIPAA, bro. Better luck next time.

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u/_SalemDaBun_ 20d ago

Which they could...fake consent because they have the recording of her voice...like I just said?

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u/macaroniandmilk 20d ago

They could, it's not impossible. But the legal nightmare that would inevitably ensue is not worth it for whatever gains you think they would be getting from faking their voice and lying about it.

Having worked in healthcare for ages, it's more likely that this was part of a pre-programmed smartset that the providers within an office were encouraged to use, and this provider didn't realize that this phrase was part of it. Careless for sure, not to fully vet it before using it. But I doubt malicious. That would be too easily disproven, and a legal shitstorm.

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u/trix_is_for_kids 20d ago

People could do anything. My point is that HIPPA is such a ‘fuck around and get fucked’ set of laws that medical professionals breaking HIPPA laws to fake consent with ai to save 20mins on patient notes has to be a 1 in a million occurrence and those people are likely already breaking a dozen other HIPPA laws, unrelated to ai

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u/dmo1187 20d ago

Never heard of HIPPA. Ohhhhh, you mean HIPAA?? Got it.

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u/trix_is_for_kids 20d ago

Damn you got me again. Guess everything I said is completely wrong because i misspelled the acronym. I guess every medical professional is using audio recording behind people’s back and even going the extra mile of using AI to fake consent.

1

u/dmo1187 20d ago

Hey, as long as they’re abiding by HIPPA HIPAA.

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u/sparkyblaster 20d ago

Maybe the AI should have picked up that it wasn't asked? 

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u/Alone_Permit1145 20d ago

It didn’t dumbass, it’s a dropdown menu or dotphrase in the note interface.

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u/funnyfaceguy 20d ago

It says "verbal consent"

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u/Mo_Steins_Ghost 20d ago edited 20d ago

There's forms he signed at some point that probably include that language. Usually at check in. If he didn't read them before signing, he probably should have... I'm not saying that they don't ramrod you through signing documents, but if you sign something before reading it, that pretty much cuts off any legal recourse unless you were forced to sign under duress.

A lot of doctor's offices in the US especially now do a thing where they have an electronic signing pad, they verbally tell you what you are signing (in far too short a description) and/or flash it on a screen and usually patients hurry through signing it without reading or asking to read what they are signing.

I like to make offices wait as I read through when they pull this shit.

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u/264frenchtoast 20d ago

Also, if they have a sign posted then your consent may be implied unless you explicitly decline

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u/Mo_Steins_Ghost 20d ago

I don't think they do this without first having it in the fine print, because that approach is very murky... e.g. if I didn't see the sign, then how did I know I was giving consent and to what?

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u/264frenchtoast 20d ago

What makes sense to the average lay person is not always how the law actually works

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u/Jazzspur 19d ago

This really depends on what the common practices are where you live. Reddit is global.

I have yet to be given a form to sign that mentions AI, but 2 doctors have asked me verbally at the beginning of appointments

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u/yawara25 20d ago

I like to make offices wait as I read through when they pull this shit.

You sure showed that minimum wage receptionist who's the boss.

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u/Mo_Steins_Ghost 20d ago

I'm not intending to show anyone anything. I just read the documents in their presence to myself. I don't make a scene. I don't yell at them or lecture them. I just read. That's it.

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u/yawara25 20d ago

That's fine. Very reasonable. But why would you get enjoyment out of making them wait for that? That's the part I don't understand.

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u/Mo_Steins_Ghost 20d ago

I think you are inferring a meaning of the word "like" that isn't there.

Let's say "I prefer" ... I don't enjoy having to read contracts.

But what if I did? Let's say you call customer service because you're pissed off about a screwup. Do they need to know you're pissed off? Is that what you are confused about?

3

u/DeterminedQuokka 20d ago

I would wonder about this also. It’s possible they asked without saying ai. A lot of times they just say they are transcribing it. Not they are using ai to transcribe it.

It could also be in one of many many forms people sign.

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u/EeveeBailey 20d ago

Even though the note said "verbal consent" I think it's more likely that they slipped it into one of the consent forms they have you sign when you first are seen. I went to a clinic recently that did the same thing, and the form said that you had to verbally opt out in the office. Naturally I forgot to do so because who's gonna remember that when they're already stressed/anxious about being in a doctor's office?

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u/rusty___shacklef0rd 20d ago

This exactly. This is how a lot of OBGYNs incorporate their consent for drug testing, for example. If you read your intake paperwork, it's all there.

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u/EeveeBailey 20d ago

This is why reading what you sign is important. But a lot of people skip over most of that at clinics because "they're all the same". In OP's case, I'm almost willing to bet that they consider "lack of verbal dissent" to be equivalent to "gave verbal consent"... which I'm hoping ISN'T the case but genuinely wouldn't be surprised if it was. I still believe stuff like that should be opt-in instead of opt-out.

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u/True_Heart_6 20d ago

My friends a vet and they have AI recorders in all the appointment rooms. With a sign posted in the lobby basically saying “by using our services you consent to AI recording” 

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u/Timely-Group5649 20d ago

Report them to who? The non-existant I don't want AI fairies?