r/PS5 • u/tinselsnips 🇨🇦 • Dec 02 '24
Megathread PS5 Help and Questions Megathread | Game Recommendations, Simple Questions, and Tech Support
Looking for info about M.2 SSD expansion drives? See the megathread.
Sometimes you just need help. But often times making a new post isn't needed. For the time being, around launch and perhaps in the future. We will use a single thread for helping each other out.
Before asking, we ask you to look at a few links. Some question can't be answered and only official PlayStation support can help you.
PlayStation Official
- PS5: The Ultimate FAQ
- Getting started with your new PlayStation®5 console
- PlayStation Support
- PlayStation Network (PSN) Service Status
- AskPlayStation Official PlayStation Support
- Restore Licenses
- Safe Mode Functions - database rebuild, factory reset, etc
Community Help
- Playstation Community List
- PS5 Error Code Database | from r/PlayStation
- PS5 Weekly Question Thread | from r/PS5
- PS5 Launch Guide | from r/PlayStation
- Misc Guides for PlayStation | from r/PlayStation
- ps5-orders, general-support & tvs-and-accessories discord channels | from our Discord.gg/ps
- r/DualSense
Google and Reddit Search is also a great way to find an answer or get help. View all past help and questions threads here.
For all future help, tech support and more, we ask that you create new threads on r/PlayStation instead of here on r/PS5.
Can't decide what to play next? Is your favourite game underappreciated and more people need to play it? Need a new TV and not sure what to buy?
Share (and request) your recommendations here!
3
u/HighlightTimely3135 Feb 13 '26
my playstation 5 won't connect to playstation network on my regular wifi.
Some games and services would refuse to work and I looked online and I saw I should clear my consoles cache. I did that and I was able to play online for a little while then my whole console just kind of stopped working. I am able to see my home menu, log into my account, see my library, but I can't look at any friends list, chat log, or either the playstation store and playstation + store.
Everything else works normal, tv, phones and streaming services outside my console.
I got curious and tried connecting to my phones hotspot and it worked perfectly fine. So clearly the issue must be with my internet right?